# Scotland hospitality industry - 科目：雅思听力真题（Part 2） - 考频：中频 - 题目数：8 - 来源页：https://www.yaquan.site/paper/06d8084d-afbb-40a6-8203-e53a64e3ffb8（在线机考练习与音频请访问该页面） - 数据更新：2026-10-29 ## 题目原文 00:00:00,600 Section two. 00:00:02,880 You will hear a woman called Marie talking at a conference to a group of people who work in the hospitality industry in Scotland. 00:00:12,840 First, you have some time to look at questions eleven to fourteen on page three. 00:00:39,160 Now listen carefully and answer questions eleven to fourteen. 00:00:47,520 Hi, my name's Marie Cooper, and I'm here to tell you about the scholarships offered by the hospitality industry in Scotland. The scholarship scheme supports people currently working in hotels, resorts, and tourist attractions. Each year, a hundred people are selected to go and work in some of the leading hospitality organizations in the world. 00:01:11,200 This time last year, I was wondering whether to apply for a scholarship and not sure if I had enough experience to be successful. I needn't have worried. The scholarship is open to people of all ages working full-time in the industry. The only stipulation is that you need to have worked for three years in hospitality, not necessarily for the same organization. Of course, they're looking for ambitious people who want to get on but who haven't had the chance to work in management or studied at college. So there are no minimum qualifications required, and you're just as likely to be offered a scholarship if you work for a large fancy hotel in Edinburgh or a small family hotel in the Highlands. 00:01:58,360 As we all know, Scotland is famous for its fishing, golf, coastline, and unspoilt countryside, which is why it's always been a popular destination for tourists from all over the world. Something like ten percent of people in Scotland depend on the Scottish hospitality industry for their income, so it's vital that it continues to attract large numbers of visitors each year. 00:02:23,269 The scholarships are a way of maintaining Scotland's reputation as a quality destination so that visitors to Scotland continue to have a very positive experience. 00:02:37,360 Before you hear the rest of the talk, you have some time to look at questions fifteen to twenty on page four. 00:03:22,120 Now listen and answer questions fifteen to twenty. 00:03:37,480 I currently work at the Rock Hotel in Perth as a trainee manager, but I joined as a receptionist five years ago. At the time, I was looking for work that fitted in with a young family, and I was lucky to get the perfect job for me, where I could take time off during the school holidays. I realized soon after I started that I loved working with people and enjoyed working in a hotel environment. 00:04:04,980 Last year, I was lucky enough to be a scholarship winner. The application process was actually quite simple. I was worried I'd have to give a presentation in front of loads of people, but you just have to produce a report on your current place of employment saying how you think you could make a difference there. 00:04:22,860 My manager at the Rock Hotel was very supportive and gave me time off to do the writing and the research. 00:04:30,840 Then all the winners were invited to an awards ceremony. They were mostly working in different sorts of hotels, although a few were working at tourist attractions, and one was involved in the Edinburgh Festival. 00:04:44,440 I'd expected I'd be one of the youngest, but at least half the people were younger than me. All the people I met couldn't believe their luck that they'd been successful, as it's not unusual to fail the first time. 00:04:58,820 I was sent to the Florida Beach Hotel. Here, the emphasis is on customer service, making sure that staff are trained to give customers a really personal service, checking that guests are enjoying their stay, so they're encouraged to chat with them, even if their job is just clearing tables. Quite a different atmosphere to some hotels I know, where the emphasis is on efficiency, which can make the guests feel in the way. 00:05:26,300 One of the things we were encouraged to do while we were on our placements was to find out what people thought about visiting Scotland. That was quite interesting. Although everyone I spoke to knew a bit about Scotland, the majority had never considered a holiday there. And of the people who were thinking of visiting Scotland, they were really only interested in visiting Edinburgh and St. Andrews. 00:05:51,340 Anyway, on my return to the Rock Hotel, my manager asked me to introduce some improvements, and the first thing I did was to redraft our customer survey form to get guests' detailed opinions. This used to be given to customers at the end of their stay when they're in a rush to leave. So I decided it would be better to email them to customers at home, so they have more time to complete them. It's another way of staying in contact with them too. 00:06:22,780 That is the end of section two. You now have half a minute to check your answers. 00:06:31,360 Now turn to section three on page five. ## 题目与答案 ### 11-12. Which TWO kinds of people are the scholarships intended for? Which TWO kinds of people are the scholarships intended for? - people working as temporary staff - people with management experience - people straight from college - people with at least three years’ experience - people with or without qualifications **答案**：people with at least three years’ experience,people with or without qualifications 原文定位：The only stipulation is that you need to have worked for three years in hospitality, not necessarily for the same organization;So there are no minimum qualifications required, and you’re just as likely to be offered a scholarship if you work for a large fancy hotel in Edinburgh or a small family hotel in the Highlands 同义替换：「with or without qualifications」↔「no minimum qualifications required」 ### 13-14. Which TWO things does Marie say about the hospitality industry in Scotland? Which TWO things does Marie say about the hospitality industry in Scotland? - It mainly attracts UK tourists. - It pays high wages. - It is very important for the Scottish economy. - It is highly regarded by visitors. - It is attracting a lot of investment. **答案**：It is very important for the Scottish economy.,It is highly regarded by visitors. 原文定位：Something like ten percent of people in Scotland depend on the Scottish hospitality industry for their income, so it's vital that it continues to attract large numbers of visitors each year;The scholarships are a way of maintaining Scotland's reputation as a quality destination so that visitors to Scotland continue to have a very positive experience 同义替换：「vital」↔「very important」 ### 15. 15 Why did Marie start working at the Rock Hotel? 15 Why did Marie start working at the Rock Hotel? - It was the only job available. - She needed a job with flexible working hours. - She wanted a job working with people. **答案**：She needed a job with flexible working hours. 原文定位：At the time, I was looking for work that fitted in with a young family, and I was lucky to get the perfect job for me, where I could take time off during the school holidays 同义替换：「flexible working hours」↔「take time off during the school holidays」 ### 16. 16 What did the scholarship application process involve? 16 What did the scholarship application process involve? - giving a presentation - writing a report about the Rock Hotel - researching the role of hotel manager **答案**：writing a report about the Rock Hotel 原文定位：I was worried I'd have to give a presentation in front of loads of people, but you just have to produce a report on your current place of employment saying how you think you could make a difference there 同义替换：「writing」↔「produce」；「the Rock Hotel」↔「your current place of employment」；「application process involve」↔「have to」 ### 17. 17 What does Marie say about the other winners she met? 17 What does Marie say about the other winners she met? - They were not as old as she expected. - They were doing a variety of jobs in the hotel sector. - Most of them had applied for scholarships before. **答案**：They were doing a variety of jobs in the hotel sector. 原文定位：They were mostly working in different sorts of hotels, although a few were working at tourist attractions, and one was involved in the Edinburgh Festival ### 18. 18 Marie says that at the Florida Beach Hotel, every member of staff 18 Marie says that at the Florida Beach Hotel, every member of staff - takes part in annual customer service training sessions. - is responsible for providing an efficient service. - is expected to interact with visitors. **答案**：is expected to interact with visitors. 原文定位：Here, the emphasis is on customer service, making sure that staff are trained to give customers a really personal service, checking that guests are enjoying their stay, so they're encouraged to chat with them, even if their job is just clearing tables 同义替换：「every member of staff」↔「even if their job is just clearing tables」；「is expected to interact with visitors」↔「they're encouraged to chat with them」 ### 19. 19 What did Marie find out about people's attitude to visiting Scotland? 19 What did Marie find out about people's attitude to visiting Scotland? - Most people would be interested in visiting it. - People knew a surprising amount about it. - People only wanted to see a limited number of places. **答案**：People only wanted to see a limited number of places. 原文定位：Although everyone I spoke to knew a bit about Scotland, the majority had never considered a holiday there. And of the people who were thinking of visiting Scotland, they were really only interested in visiting Edinburgh and St. Andrews 同义替换：「wanted to see」↔「interested in」；「attitude」↔「thinking of」 ### 20. 20 What improvement has Marie introduced at the Rock Hotel? 20 What improvement has Marie introduced at the Rock Hotel? - getting better feedback from customers - providing more information for customers - making contact with more customers **答案**：getting better feedback from customers 原文定位：the first thing I did was to redraft our customer survey form to get guests' detailed opinions. This used to be given to customers at the end of their stay when they're in a rush to leave. So I decided it would be better to email them to customers at home, so they have more time to complete them 同义替换：「improvement」↔「redraft」；「getting better feedback from customers」↔「get guests' detailed opinions」 --- 以上内容由鸭圈雅思真题库（www.yaquan.site）提供，收录近期雅思考试真题回忆，支持在线机考模式免费练习。