Communicating styles and conflict

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题目与答案

1. 27 Section A
   • different personality types mentioned
   • recommendation of combined styles for group
   • historical explanation of understanding personality
   • a lively and positive attitude of person depicted
   • a personality which favors challenge and direct communication
   • different characters illustrated

   答案：historical explanation of understanding personality

   原文定位：As far back as Hippocrates’ time (460-370 B. C.) people have tried to understand other people by characterizing them according to personality type or temperament;His work was further developed 500 years later by Galen (130-200 A. D.). These days there are any number of self-assessment tools that relate to the basic descriptions developed by Galen

2. 28 Section B
   • different personality types mentioned
   • recommendation of combined styles for group
   • historical explanation of understanding personality
   • a lively and positive attitude of person depicted
   • a personality which favors challenge and direct communication
   • different characters illustrated

   答案：the benefits of understanding communication styles

   原文定位：The value in self-assessments that help determine;communication styles;is that they help depersonalize conflict in interpersonal relationships;When used appropriately, understanding communication styles can help resolve conflict on teams

3. 29 Section C
   • different personality types mentioned
   • recommendation of combined styles for group
   • historical explanation of understanding personality
   • a lively and positive attitude of person depicted
   • a personality which favors challenge and direct communication
   • different characters illustrated

   答案：different personality types mentioned

   原文定位：Hippocrates and later Galen determined there were four basic temperaments: sanguine, phlegmatic, melancholic and choleric;In today’s world, they translate into the four fairly common communication styles described below

4. 30 Section D
   • different personality types mentioned
   • recommendation of combined styles for group
   • historical explanation of understanding personality
   • a lively and positive attitude of person depicted
   • a personality which favors challenge and direct communication
   • different characters illustrated

   答案：different personality types mentioned

   原文定位：They invest a lot of emotion and energy in their communication;Because of their enthusiasm they are great team motivators;These people find conflict or differences of opinion invigorating and love to engage in a spirited discussion. They love change and are constantly looking for new and exciting adventures

5. 31 Section E
   • different personality types mentioned
   • recommendation of combined styles for group
   • historical explanation of understanding personality
   • a lively and positive attitude of person depicted
   • a personality which favors challenge and direct communication
   • different characters illustrated

   答案：a lively and positive attitude of person depicted

   原文定位：The phlegmatic person-cool and persevering-translates into the technical or systematic communication style. This style of communication is focused on facts and technical details;Phlegmatic people have an orderly methodical way of approaching tasks;People with this style think the facts should speak for themselves

6. 32 Section F
   • different personality types mentioned
   • recommendation of combined styles for group
   • historical explanation of understanding personality
   • a lively and positive attitude of person depicted
   • a personality which favors challenge and direct communication
   • different characters illustrated

   答案：cautious and considerate person cited

   原文定位：The melancholic person who is softhearted and oriented toward doing things for others translates into the considerate or sympathetic communication style;They are good listeners and do things for other people;They want to solicit everyone’s opinion and make sure everyone is comfortable;they are so concerned with the needs of others and smoothing over issues

7. 33 Section G
   • different personality types mentioned
   • recommendation of combined styles for group
   • historical explanation of understanding personality
   • a lively and positive attitude of person depicted
   • a personality which favors challenge and direct communication
   • different characters illustrated

   答案：a personality which favors challenge and direct communication

   原文定位：The choleric temperament translates into the bold or direct style of communication;People with this style are brief in their communication-the fewer words the better;They usually would welcome someone challenging them;They also thrive on change, the more the better

8. 34 Section H
   • different personality types mentioned
   • recommendation of combined styles for group
   • historical explanation of understanding personality
   • a lively and positive attitude of person depicted
   • a personality which favors challenge and direct communication
   • different characters illustrated

   答案：recommendation of combined styles for group

   原文定位：A well-functioning team should have all of these communication styles for true effectiveness

9. 35 It is believed that sanguine people dislike variety.
   • TRUE
   • FALSE
   • NOT GIVEN

   答案：FALSE

   原文定位：They love change and are constantly looking for new and exciting adventures

10. 36 Melancholic and phlegmatic people have similar characteristics.
    • TRUE
    • FALSE
    • NOT GIVEN

    答案：TRUE

    原文定位：They need time to adapt to change and need to understand both the logic of it and the steps involved;like phlegmatic people, need time to consider the changes in order to adapt to them

11. 37 Managers often select their best employees according to personality types.
    • TRUE
    • FALSE
    • NOT GIVEN

    答案：NOT GIVEN

12. 38 It is possible to change one’s personality type.
    • TRUE
    • FALSE
    • NOT GIVEN

    答案：TRUE

    原文定位：The good news about communication styles is that we all have the ability to develop flexibility in our styles;The key is that we have to want to become flexible with our communication style

13. 39 Workplace environment can affect which communication style is most effective.
    • TRUE
    • FALSE
    • NOT GIVEN

    答案：TRUE

    原文定位：The work environment can influence communication styles either by the type of work that is required or by the predominance of one style reflected in that environment

14. 40 The author thinks self-assessment tools can be able to
    • help to develop one`s personality in a certain scenario
    • help to understand colleagues and resolve problems
    • improve relationship with boss of company
    • change others behaviour and personality

    答案：help to understand colleagues and resolve problems

    原文定位：The value in self-assessments that help determine;communication styles;is that they help depersonalize conflict in interpersonal relationships;When used appropriately, understanding communication styles can help resolve conflict on teams