# The British library - 科目：雅思听力真题（Part 4） - 考频：中频 - 最近考试：2016.8.13/2013.7.6/2010.5.8/2008.8.16 - 题目数：10 - 来源页：https://www.yaquan.site/paper/353a5af2-fd26-4bc0-8848-baf55f36de3d（在线机考练习与音频请访问该页面） - 数据更新：2026-10-29 ## 题目原文 00:00:02,820 Now listen carefully and answer questions thirty-one to forty. 00:00:09,880 We're thinking today, then, about the impact of the rapid technological changes on society and public services. In this lecture, I want to consider the impact these changes are having on modern library services. What are the needs and expectations of customers using such a range of information services these days? 00:00:34,240 For this lecture, I'm going to use the British Library in London as a model. In order to cope with computer age changes, this library has introduced what it calls a market-facing approach. It's done that by identifying firstly its customer groups, researchers, businesses, the information sector, learners like you, and the general public, then finding ways to ensure its services are aligned with the needs of these five key customer groups. How do you go about identifying these needs? Well, the institution can only do that by conducting market research, and it's gone about this in three different ways. The library's asked its visitors how satisfied they are with services and resources. Another thing it's done is set up focus groups selected from small and medium-sized enterprises in the scientific and creative industries. Thirdly, it carries out regular satisfaction surveys among customers who order documents from the library online. 00:01:49,120 But there's no point in finding out what's needed if you don't act on those findings. Predictably, people nowadays want more information, and they want it more quickly, so there's a huge move away from traditional postal services. 00:02:05,920 Consider the million documents that users can order from the library via email these days. Think of how long this service would have taken in the past. Find the document in the archives, copy it, post it. 00:02:21,560 With the new systems in place at the library, once a document is ordered, it takes less than two hours for it to be delivered to a user's desktop. You'd have been lucky to receive it within five days with the old system, but today's customers would find this unacceptable. But there are problems with providing this kind of electronic resource. The collection of material is the prime concern. The library needs to implement effective systems and policies to make sure its resources are both relevant content-wise and as broadly accessible as possible. To achieve this, they're planning to build a digital store that will take a whole range of material. The scale of this operation is huge, and as I said, there'll be lots of problems to resolve. Another concern is how to ensure the preservation of material for decades, even centuries to come, and there are no off-the-shelf solutions. But the British Library, working in conjunction with others, hopes to come up with an answer. 00:03:33,020 But the challenges for libraries aren't only concerned with digitization and long-term preservation. It's not just about deciding what to digitize and then getting on with creating digital images and holding them all on file. Once you've got the basic content that users need, you need to think about adding attachments and creating links for users to access further related material. It's a huge project. 00:04:07,040 So I think you're beginning to understand that modern libraries are no longer going to be that quiet place you drove to in order to pick out a few books staffed by kind ladies in spectacles. There's going to be a lot more going on behind the scenes. 00:04:26,420 Talking of staff, it's going to be important for existing library staff to develop new core skills, too. So libraries are organizing skill programs to achieve that aim. There'll obviously be a need to recruit staff, too. There'll be new job titles and new areas of expertise needed. People with good marketing skills, for example, to target key customer groups as effectively as possible. 00:04:56,280 Now, many of you, I know, are thinking about working in library services once you've graduated. So my last point for you to consider before we move on today is this. If technology is going to make knowledge freely available to the many and not just the few, will there still be a need for librarians in the future? 00:05:19,940 Be reassured that many of the traditional roles performed by librarians are still and will continue to be important in the e-world. Librarians will be trained to help users find what they need using the same traditional three-stage approach they used in order to find information in books. That's selection and acquisition of the resource from the mass that is available, then identification of the information needed. 00:05:51,220 Librarians of the future will need hybrid skills. By that, I mean librarians are going to have to have a broader skills base. Perhaps we should offer a new degree course to meet those needs. You could study for a degree in library science, perhaps. You'd need to develop skills in IT and computer science as well as the more traditional literature and sociology. 00:06:18,720 Well, I'll look forward to hearing the English literature undergraduates' views on that in seminars next week. Right. Now let's move on to the question... 00:06:33,160 That is the end of Part Four. You now have one minute to check your answers to Part Four. ## 题目与答案 ### 31. The British Library Introduction of new approach Library users can be subdivided into · researchers · businesses · the 31_____ · learners · the general public The British Library Introduction of new approach Library users can be subdivided into · researchers · businesses · the 31_____ · learners · the general public **答案**：information sector 原文定位：it's done that by identifying firstly its customer groups, researchers, businesses, the information sector, learners like you, and the general public 同义替换：「users」↔「customer」 ### 32. Ways of gathering feedback · asking visitors about services and resources · organising focus groups from a range of organisations · surveying on-line customers to measure their 32_____ with document service Ways of gathering feedback · asking visitors about services and resources · organising focus groups from a range of organisations · surveying on-line customers to measure their 32_____ with document service **答案**：satisfaction 原文定位：Thirdly, it carries out regular satisfaction surveys among customers who order documents from the library online 同义替换：「measure」↔「surveys」 ### 33. Present services · 1,000,000 documents now available through email · documents reach user within 33_____ Present services · 1,000,000 documents now available through email · documents reach user within 33_____ **答案**：two hours 原文定位：With the new systems in place at the library, once a document is ordered, it takes less than two hours for it to be delivered to a user's desktop 同义替换：「reach」↔「be delivered to」；「within」↔「takes less than」 ### 34. Problems · main problem is the 34_____ of material Problems · main problem is the 34_____ of material **答案**：collection 原文定位：But there are problems with providing this kind of electronic resource. The collection of material is the prime concern 同义替换：「main problem」↔「prime concern」 ### 35. (library will create a 35_____ for material) (library will create a 35_____ for material) **答案**：digital store 原文定位：To achieve this, they're planning to build a digital store that will take a whole range of material 同义替换：「create」↔「build」 ### 36. · additional issue:long-term 36_____ of material · additional issue:long-term 36_____ of material **答案**：preservation 原文定位：Another concern is how to ensure the preservation of material for decades, even centuries to come, and there are no off-the-shelf solutions 同义替换：「additional issue」↔「Another concern」；「long-term」↔「for decades, even centuries to come」 ### 37. New system should include · the basic content · any 37_____ · any links to related material New system should include · the basic content · any 37_____ · any links to related material **答案**：attachments 原文定位：Once you've got the basic content that users need, you need to think about adding attachments and creating links for users to access further related material ### 38. Human resource issues Libraries need to · set up skills programmes of existing staff · recruit new staff, e.g. experts with skills in 38_____ who can identify key users Human resource issues Libraries need to · set up skills programmes of existing staff · recruit new staff, e.g. experts with skills in 38_____ who can identify key users **答案**：marketing 原文定位：There'll obviously be a need to recruit staff, too. There'll be new job titles and new areas of expertise needed. People with good marketing skills, for example, to target key customer groups as effectively as possible 同义替换：「experts」↔「People」；「identify key users」↔「target key customer groups」 ### 39. The three stages for accessing information will continue to be · 39_____ · acquisition · identification The three stages for accessing information will continue to be · 39_____ · acquisition · identification **答案**：selection 原文定位：That's selection and acquisition of the resource from the mass that is available, then identification of the information needed 同义替换：「accessing」↔「used to find」 ### 40. A “Library Science” student might study · information technology · computer science · 40_____ · sociology A “Library Science” student might study · information technology · computer science · 40_____ · sociology **答案**：literature 原文定位：You'd need to develop skills in IT and computer science as well as the more traditional literature and sociology --- 以上内容由鸭圈雅思真题库（www.yaquan.site）提供，收录近期雅思考试真题回忆，支持在线机考模式免费练习。