# Enquiry on a power company - 科目：雅思听力真题（Part 1） - 考频：中频 - 最近考试：2018.1.18/2017.12.10/2017.4.29/2014.5.24/2011.12.10 - 题目数：10 - 来源页：https://www.yaquan.site/paper/3625df4e-5685-40d5-929d-8f15a133a8e3（在线机考练习与音频请访问该页面） - 数据更新：2026-10-29 ## 题目原文 00:00:01,660 Now turn to Section one. Section one. You will hear a woman phoning a power company to inform them that she is going to move to a new house. First, you have some time to look at questions one to four. 00:00:17,900 You will see that there is an example that has been done for you. On this occasion only, the conversation relating to this will be played first. 00:00:29,080 Good morning, the power company. How can I help you? 00:00:32,460 Hello. I'm phoning to tell you that I'm moving home. I'd like to find out what I need to do. 00:00:39,180 Okay. Can I have your name then, please? 00:00:41,760 Yes, it's Kate Bunsen. 00:00:44,640 The woman's name is Kate Bunsen, so Bunsen has been written in the space. Now we shall begin. You should answer the questions as you listen because you will not hear the recording a second time. Listen carefully and answer questions one to four. 00:01:04,400 Good morning, the power company. How can I help you? 00:01:07,820 Hello. I'm phoning to tell you that I'm moving home. I'd like to find out what I need to do. 00:01:14,440 Okay. Can I have your name then, please? 00:01:17,140 Yes, it's Kate Bunsen. 00:01:19,400 Right. And have you got your customer number there? 00:01:22,880 I have. It's the ten-digit number, isn't it? 00:01:26,400 Yes. It should be at the top of your last bill, if you've got that. 00:01:30,560 I have. It's 5567819230 . 00:01:37,060 Thank you. I'll just bring your details up on screen. Hmm, so you're moving. Could you tell me what your new address will be, please? 00:01:46,240 Uh, yes, it's 37, Heart Street, Cambridge, and the post code's CB 25L L. 00:01:54,760 Right. And when are you going to move? Have you got an exact date? 00:01:59,520 Yes, I'll be in the new place on the 21st . 00:02:03,480 Oh, that can't be July. That'd be tomorrow. So is that August? 00:02:08,039 Yes, next month. I might just be packed up by then. 00:02:12,360 It's a stressful time, isn't it? I'll just need to ask what services and products you'll be taking with you to your new home and tell you about extra help we offer, then you can go and get on with your packing. 00:02:25,060 Okay. 00:02:26,420 At the moment, we supply you with gas and electricity. 00:02:30,100 Actually, I'll just be with you for electricity. There's no mainline gas at the new place. 00:02:36,840 Right. Okay, now we're at services. I see you've had our safety checks each year at your present property. Do you want us to arrange them again for you? 00:02:47,240 Yes, I'll continue those. And I also have one of your appliance protection policies. Do I need to transfer that too? 00:02:55,980 You do, yes. Which appliance is it for? 00:02:59,000 It's just the cooker. I'm not taking the freezer with me when I move. 00:03:03,480 Okay, I'll change that for you. 00:03:06,580 Before you hear the rest of the conversation, you have some time to look at questions five to ten. Now listen and answer questions five to ten. 00:03:18,480 Now I've got all the details that I need about your new home. Next, I'll just go through what will happen when you move and tell you how we can give you some extra help. 00:03:29,200 Great. 00:03:30,460 From now on, a different department will deal with you. It's called the Home Movers Department. I'll pass your details onto them now, though I'll first have to run a credit check, which we're required to do before setting up your new account, and that will take a few days. They'll let you know when it's been completed. 00:03:49,820 Great. 00:03:51,120 Then, nearer your moving date, they'll write to you reminding you to take meter readings. That will normally be 3 days before your move. If they don't hear from you within a couple of days of the move, they'll first contact you by phone, and after that, they'll email to ensure that they get the final meter readings from your last property. 00:04:12,460 Okay. 00:04:13,720 And that's it, really. But before you go, there are additional services for moving house that we offer too. I know that one of the first things some people want to do when they move is to change the locks. 00:04:26,880 Right. 00:04:28,180 And this month, we're also promoting our central heating servicing. If you want us to do this, we're offering a special price of 85 pounds. I can send you details if you like. 00:04:39,720 Okay. 00:04:40,980 We can also send you a booklet, which is free, which will no doubt be very useful for you at this time. It tells you about how to choose the best appliances for your home. Shall I send that? 00:04:53,220 Okay. And do you have any information about energy saving that you could send too? It's an old house I'm moving to, and I'd like to see what advice you can give. 00:05:05,460 I don't have any leaflets or anything that I can give you, but if you go to our website, you'll find lots of information there. 00:05:13,320 Right, I will. Thanks for your help. 00:05:16,300 Not at all. Good luck with your move. 00:05:19,100 Thanks very much. Bye. 00:05:22,160 That is the end of Section one. ## 题目与答案 ### 1. Enquiry on a Power Company Example: Name of the house owner: Kate Bunsen Customer Number:1_____ Enquiry on a Power Company Example: Name of the house owner: Kate Bunsen Customer Number:1_____ **答案**：5567819230 原文定位：Yes. It should be at the top of your last bill, if you've got that;I have. It's 5567819230 ### 10. 10_____ information available on website 10_____ information available on website **答案**：energy saving 原文定位：Do you have any information about energy saving;available on website ### 2. Current Address: 37 Hot Street, Cambridge, CB25LL Moving Date: 2_____ Current Address: 37 Hot Street, Cambridge, CB25LL Moving Date: 2_____ **答案**：21st August 原文定位：I'll be in the new place on the 21st; ### 3. Service needed for new home: 3_____ Service needed for new home: 3_____ **答案**：electricity 原文定位：I'll just be with you for electricity. There's no mainline gas at the new place ### 4. Appliance protection policy transfers for a 4_____ Appliance protection policy transfers for a 4_____ **答案**：cooker 原文定位：It's just the cooker. I'm not taking the freezer with me when I move ### 5. Home movers department will deal with you： - a 5_____ is needed to set up new account Home movers department will deal with you： - a 5_____ is needed to set up new account **答案**：credit check 原文定位：I'll first have to run a credit check, which we're required to do before setting up your new account 同义替换：「needed」↔「required」 ### 6. - read metre 6_____ days before you move - read metre 6_____ days before you move **答案**：3 原文定位：Then, nearer your moving date, they'll write to you reminding you to take meter readings. That will normally be 3 days before your move ### 7. - Only receive metre reading by 7_____ . - Only receive metre reading by 7_____ . **答案**：email 原文定位：they'll first contact you by phone, and after that, they'll email to ensure that they get the final meter readings ### 8. Facilities offered: - 8_____ at £85 Facilities offered: - 8_____ at £85 **答案**：central heating servicing 原文定位：And this month, we're also promoting our central heating servicing. If you want us to do this, we're offering a special price of 85 pounds ### 9. - free 9_____ - free 9_____ **答案**：booklet 原文定位：We can also send you a booklet, which is free --- 以上内容由鸭圈雅思真题库（www.yaquan.site）提供，收录近期雅思考试真题回忆，支持在线机考模式免费练习。