# Incident report - 科目：雅思听力真题（Part 1） - 考频：超高频 - 最近考试：2016.12.17/2014.11.1 - 题目数：10 - 来源页：https://www.yaquan.site/paper/49c091d3-64d8-483d-9745-0335b7c75c66（在线机考练习与音频请访问该页面） - 数据更新：2026-10-29 ## 题目原文 00:00:00,520 Section one. 00:00:02,580 You will hear a woman phoning to complain about the item she ordered last week. 00:00:08,980 First, you'll have some time to look at questions one to four. You will see there is an example that has been done for you. 00:00:38,580 On this occasion only, the conversation relating to this will be played first. 00:00:47,960 Hello, you are through to the complaints department at Clifton Antiques. Before we begin, I'll just need to take a few details from you. Is that okay? 00:00:56,860 Yes, of course. No problem. 00:00:59,640 Okay. Can I please have your full name? 00:01:02,760 My name is Anna Lumley. That's Anna L-U-M-L-E-Y. 00:01:11,220 Right. 00:01:15,320 The name is Anna Lumley, so Lumley has been written in the space. 00:01:22,400 Now we shall begin. 00:01:24,760 You should answer the questions as you listen because you will not hear the recording a second time. 00:01:32,620 Listen carefully and answer questions one to four. 00:01:39,430 Hello, you are through to the complaints department at Clifton Antiques. Before we begin, I'll just need to take a few details from you. Is that okay? 00:01:48,340 Yes, of course. No problem. 00:01:50,780 Okay. Can I please have your full name? 00:01:53,480 My name is Anna Lumley. That's Anna L-U-M-L-E-Y. 00:02:02,360 Right. And could you give me a contact number which we can use to reach you during the week? 00:02:07,160 My mobile phone number is 0778768345. 00:02:14,980 Okay, great. How can I help you today, Anna? 00:02:18,340 I ordered a large number of items from you last week on the 20th of February and was expecting them to be delivered on the 27th. However, only half of the shipment has arrived. I just want to make sure that they haven't been lost in transit. 00:02:34,000 Right. Okay. I'm sorry for the inconvenience. Let me track the parcel and see if I can find out when you should expect to receive the rest of your items. What did you list as the delivery address? 00:02:45,460 I arranged for the parcel to be delivered from your warehouse on Ardale Road to my work address at 235 Akendale Road. 00:02:54,000 What was it? Sorry. 00:02:55,820 235 Akendale Road. A-K-E-N-D-A-L-E. 00:03:05,780 East Sea? 00:03:07,100 Yes, East Sea. 00:03:09,320 Right. Okay. I've found your parcel here on our system. I can see that you've received your shipment. However, nothing is mentioned about the missing items. I would advise that you wait for two days, and if the other items don't arrive then, it may be necessary for you to claim insurance coverage for the value of the items. How much are the missing items worth? 00:03:31,600 They cost me 34500 dollars. 00:03:36,180 Well, the insurance company will cover you for ten percent of the value, so you could claim three thousand four hundred and fifty from them. Just fill in the form on our website, and when the loss is confirmed, you'll receive the money within one week. We will refund the rest of the money to you within a month, so you won't suffer a financial loss. 00:03:55,460 That sounds fine. 00:03:59,860 Before you hear the rest of the conversation, you have some time to look at questions five to ten. 00:04:14,460 Now listen and answer questions five to ten. 00:04:42,160 I'll just need to take a list of the missing items from you so we can check it against our records. Is that okay? 00:04:49,020 Sure, no problem. Unfortunately, a lot of the items are one of a kind and therefore irreplaceable. There were some small items such as lamps and chairs that aren't very valuable. However, there was a large item of antique furniture and a bag full of first edition books, which were among the first ever to be printed on a press. 00:05:10,840 Right. Okay. Is there anything else? 00:05:15,100 Yes. I also purchased a Victorian rocking horse for my daughter, some large oil paintings originating from the Edwardian period, and a few decorative fruit bowls. 00:05:27,120 Right. Okay. I've taken a list of your missing items, so I'll phone the warehouse to see if any of them are lying around. 00:05:33,700 Ah, I almost forgot. There were a couple of other pieces that I've spotted on your website and would like to order. Can I do that now? 00:05:42,740 Of course. No problem. Can you give me a description of the items that you're looking to purchase? 00:05:47,840 There was a gold clock and a golden framed vintage mirror. 00:05:51,620 Okay, perfect. I'll charge the items to the payment card that you used before, and they should be delivered to you within the next week. Is there anything else that I can do for you today? 00:06:01,820 Yes. Two of the items that I received in the shipment are damaged, so I need to make a claim for a partial refund. 00:06:09,380 Oh, I'm sorry to hear that. I need to take down a few details of the actual damage over the phone before you put in a full report. Can you tell me which pieces are damaged? 00:06:19,520 A drawer is missing from the antique mahogany desk, and there is also a dent on one of the corners, so it's unusable. 00:06:27,380 I see. Any idea of the price of repairing it? 00:06:31,480 No. Well, I don't think it can be repaired. I will need a new one. 00:06:36,160 Okay. I'll make a note of that, and we'll see what we can do. Anything else? 00:06:42,020 I also purchased a set of dining chairs with navy leather padding. However, the color is faded and one of the legs has completely split down the middle. 00:06:51,100 Okay. Are there any other damaged pieces? 00:06:54,280 Yes. I purchased a set of Chinese crockery to furnish my dining room table. However, when I opened the box, I found that a cup was missing and that some plates had smashed. Four, actually. 00:07:06,880 And is that all of the items? 00:07:09,220 Yes, I think that's all. 00:07:11,300 Right. I'll calculate the value of the damaged items, and we'll issue you a refund. 00:07:15,980 Okay. Thank you so much for your help. 00:07:18,540 No problem at all. It was my pleasure. Goodbye. ## 题目与答案 ### 1. Example Name: Anna Lumley Telephone: 1_____ Example Name: Anna Lumley Telephone: 1_____ **答案**：0778768345 原文定位：My mobile phone number is 0778768345 ### 10. - four 10_____ were broken - four 10_____ were broken **答案**：plates 原文定位：some plates had smashed. Four, actually 同义替换：「broken」↔「smashed」 ### 2. Date of arrival: 2_____ Date of arrival: 2_____ **答案**：27 February 原文定位：I ordered a large number of items from you last week on the 20th of February and was expecting them to be delivered on the 27th 同义替换：「arrival」↔「delivered」 ### 3. Address: 235, 3_____ Road, East-sea Address: 235, 3_____ Road, East-sea **答案**：Akendale 原文定位：I arranged for the parcel to be delivered from your warehouse on Ardale Road to my work address at 235 Akendale Road ### 4. The total value of insurance: $ 4_____ The total value of insurance: $ 4_____ **答案**：34500 原文定位：They cost me 34500 dollars ### 5. Missing items: - lamps and chairs (not expensive) - furniture and 5_____ Missing items: - lamps and chairs (not expensive) - furniture and 5_____ **答案**：books 原文定位：However, there was a large item of antique furniture and a bag full of first edition books ### 6. - a rocking horse, some 6_____ and fruit bowls - a rocking horse, some 6_____ and fruit bowls **答案**：paintings 原文定位：I also purchased a Victorian rocking horse for my daughter, some large oil paintings originating from the Edwardian period, and a few decorative fruit bowls ### 7. Items ordered: - a clock - a 7_____ Items ordered: - a clock - a 7_____ **答案**：mirror 原文定位：There was a gold clock and a golden framed vintage mirror ### 8. Damaged items: - the 8_____ needs to be replaced Damaged items: - the 8_____ needs to be replaced **答案**：desk 原文定位：A drawer is missing from the antique mahogany desk;I don't think it can be repaired. I will need a new one ### 9. - a 9_____ of one of the dining chairs is split - a 9_____ of one of the dining chairs is split **答案**：leg 原文定位：one of the legs has completely split down the middle --- 以上内容由鸭圈雅思真题库（www.yaquan.site）提供，收录近期雅思考试真题回忆，支持在线机考模式免费练习。