# Superior home appliances - 科目：雅思听力真题（Part 1） - 考频：中频 - 最近考试：2019.1.19/2018.7.7Asia/2017.4.29/2016.5.7/2013.9.7 - 题目数：10 - 来源页：https://www.yaquan.site/paper/7ae4e552-4206-462d-9e3a-fe73cbf4903a（在线机考练习与音频请访问该页面） - 数据更新：2026-10-29 ## 题目原文 00:00:00,520 Hello, Superior Home Appliances. This is Ian here. 00:00:04,600 Oh, hello, yes. I have a new fridge, and I'm ringing to report a fault with it. I need you to send someone out to have a look at it. 00:00:12,640 Okay. I'll fill in a customer complaint form and arrange for one of our repair agents to come out to you. 00:00:19,760 Okay, then. 00:00:21,100 Now, can I just get some contact details from you for the form? Your name is? 00:00:26,440 Jessica. Jessica Brown. 00:00:28,860 Okay. And if I can just get a contact telephone number. 00:00:34,080 Our home phone number is five-eight-two-three-two-two-one-zero. 00:00:40,620 Got it. Now, can I get some more details about the fridge? 00:00:45,660 Well, it's been playing up since yesterday afternoon. 00:00:49,000 I see. And is it still under warranty? 00:00:52,840 Well, I should think so. It's only a couple of weeks old. 00:00:57,040 That's fine then. Now I just need to get some more information about the make and model. Is it a top mount, a bottom mount, or a side-by-side? 00:01:07,680 The freezer is on top. 00:01:09,840 And have you got the model number there? 00:01:12,340 Yes. It's here on the instructions booklet. It's S six five four three nine one X. 00:01:22,200 Okay, so it's silver in color. 00:01:24,900 That's right. I thought it was so much nicer than the usual white ones. 00:01:29,580 Hmm. Now, if I could just get a few details from you. First, when did you buy the fridge? 00:01:36,940 Well, as I said, it was only a few weeks ago, but I don't have the receipt in front of me at the moment. I do know that it was delivered on the sixth of February. 00:01:47,960 Okay. Well, I can use that date to search on the computer. Um, hmm, ah, here it is. It says here you bought it on January the 12th. Now, what exactly is wrong with the fridge? 00:02:03,540 Well, my fridge is fitted with an alarm, and it started to go off. It made an awful noise. 00:02:11,200 So what was wrong? 00:02:13,000 Well, when I went to check the freezer, it felt pretty warm. It's 10 degrees, and it should be minus eighteen, so everything is melting. And then the main part of the fridge doesn't seem to be working either. 00:02:26,600 Mm, I see. 00:02:28,620 Before you hear the rest of the conversation, you have some time to look at questions six to ten. 00:02:35,360 I've made a note of that on the form, and I'll pass it on to the service agent. 00:02:40,260 When can they come and fix it? 00:02:42,120 Let's find the closest one to you. Um, let's see. That's Ken's Appliances, and they've got two centers in your area, one near the station and another one in the shopping center. 00:02:56,180 Well, we're miles away from the shopping center, so the station one would be closer. 00:03:02,060 I'll ring them in a minute. But I should warn you, it could take a day or two for them to get to you. 00:03:08,080 What? What am I going to do without a fridge? 00:03:12,360 Look, there's a fridge full of food there, and it's all going off. I'll have to throw it all out, you know. 00:03:19,160 Yes, I do sympathize. 00:03:21,660 It's not just that. This is going to affect my business. I run a sandwich shop, and that's where I keep my stock. 00:03:29,280 Mm, I see. Look, Jessica, if you tell me how much the stock is worth, we can send you a check for that amount, though there is a maximum of two hundred and fifty dollars. 00:03:40,500 Well, I've just filled it with a 180 dollars worth of meat and salad, so that would be something, I suppose. But how long is my business expected to survive without a fridge? It's just not good enough. 00:03:54,120 Yes, I understand your concerns, but that's all I can really offer you. 00:04:00,200 Well, I'd like to speak to someone higher up about this. 00:04:04,120 Um, I can ask my manager to ring you back by close of business today. Would that be acceptable? 00:04:09,960 Yes. Thank you. 00:04:11,420 I do apologize for all the inconvenience. Is there anything else I can help you with? 00:04:17,560 Actually, there is one more thing. The door has a dent in it on the left-hand side. It wasn't there in the shop, so it must have happened when it was delivered. I'd like that replaced, too. 00:04:29,340 I'll make a note of that, too. You'll be hearing from us very soon. ## 题目与答案 ### 1. ·Type of Appliance: fridge ·Name: Jessica Brown ·Tel: 5823 2210 ·Under warranty: yes ·Model type: a 1_____ mount ·Type of Appliance: fridge ·Name: Jessica Brown ·Tel: 5823 2210 ·Under warranty: yes ·Model type: a 1_____ mount **答案**：top 原文定位：Is it a top mount, a bottom mount, or a side-by-side? The freezer is on top ### 10. - Replace damage 10_____ - Replace damage 10_____ **答案**：door 原文定位：The door has a dent in it;I'd like that replaced 同义替换：「damage」↔「dent」 ### 2. ·Model number: S654 391X ·Colour: 2_____ ·Model number: S654 391X ·Colour: 2_____ **答案**：silver 原文定位：Okay, so it's silver in color. That's right ### 3. ·Date of purchase: 3_____ ·Date of purchase: 3_____ **答案**：12th January 原文定位：It says here you bought it on January the 12th 同义替换：「purchase」↔「bought」 ### 4. Problems: · The 4_____ in the fridge sounded Problems: · The 4_____ in the fridge sounded **答案**：alarm 原文定位：My fridge is fitted with an alarm, and it started to go off 同义替换：「sounded」↔「go off」 ### 5. · Freezer temperature is 5_____ degrees · Main fridge not working · Freezer temperature is 5_____ degrees · Main fridge not working **答案**：10 原文定位：It's;10;degrees;and it should be minus eighteen ### 6. Nearest: Ken`s appliances (near the 6_____) Nearest: Ken`s appliances (near the 6_____) **答案**：station 原文定位：Ken's Appliances;one near the station and another one in the shopping center 同义替换：「nearest」↔「closest」 ### 7. Comments: · Customer needs the fridge to store food for her 7_____ shop. Comments: · Customer needs the fridge to store food for her 7_____ shop. **答案**：sandwich 原文定位：I run a sandwich shop, and that's where I keep my stock ### 8. · Value of food in fridge: $ 8_____ · Value of food in fridge: $ 8_____ **答案**：180 原文定位：Well, I've just filled it with a;180;dollars worth of meat and salad 同义替换：「Value」↔「worth」 ### 9. · To do: - Get the 9_____ to call her today · To do: - Get the 9_____ to call her today **答案**：manager 原文定位：I can ask my manager to ring you back by close of business today 同义替换：「call」↔「ring you back」 --- 以上内容由鸭圈雅思真题库（www.yaquan.site）提供，收录近期雅思考试真题回忆，支持在线机考模式免费练习。