# Bradley insurance claim form - 科目：雅思听力真题（Part 1） - 考频：中频 - 最近考试：2023.8.19/2018.10.20 - 题目数：10 - 来源页：https://www.yaquan.site/paper/8750f50a-2eb3-438c-96e2-31c93c2dd78b（在线机考练习与音频请访问该页面） - 数据更新：2026-10-29 ## 题目原文 500:00:01,860 Hello, Bradley Insurance claims department. My name is Kevin. How can I help you? 00:00:07,680 Oh, hello. I'd like to make a claim on my insurance. 00:00:11,700 Is that motor insurance? 00:00:13,580 No, household. 00:00:18,000 The type of insurance that the woman is claiming for is household, so household has been written in the space. Now we shall begin. You should answer the questions as you listen because you will not hear the recording a second time. Listen carefully and answer questions one to five. 00:00:40,260 Hello, Bradley Insurance claims department. My name is Kevin. How can I help you? 00:00:46,060 Oh, hello. I'd like to make a claim on my insurance. 00:00:50,080 Is that motor insurance? 00:00:51,900 No, household. 00:00:53,540 Okay. Do you have your policy records, please? 00:00:57,240 Yes. It's JXY465773. 00:01:03,160 Okay, thank you very much. And can you tell me whose name is on the policy? 00:01:08,780 It's in the name of Tom Proudfoot. That's P-R-O-U-D-F-O-O-T. 00:01:16,400 That's fine. And am I speaking to his wife? 00:01:19,820 Yes, that's me. 00:01:21,280 Okay. So I'm looking at your details now on the screen. And could you just confirm your address for me? 00:01:28,640 It's 98,Crown Road. 00:01:31,200 Is that Crown as in we're working on Queensways? 00:01:34,920 Yes, that's right. 00:01:37,220 And that's in Frampton? 00:01:38,960 Yes. 00:01:39,980 That's all fine then. And one last check to confirm your identity. Can you tell me your postcode? 00:01:46,400 Yes, it's PG32BK. 00:01:50,360 Okay. Well, I see from our records that you've previously made a claim. Is that correct? 00:01:56,840 Oh. Oh, yes, that's right. Someone took my son's bicycle even though he'd left it locked up in the garage. But I suppose we were lucky they didn't steal the car too. 00:02:08,780 And that was within the last twelve months? 00:02:11,540 Yes, it must be... How long since it happened? Must be 10 months now. 00:02:17,420 Okay. 00:02:18,680 Before you hear the rest of the conversation, you have some time to look at questions six to ten. 00:02:26,360 Now listen and answer questions six to ten. 00:02:33,120 So that's all the details I need so far. Thanks. Now, let's get on to the present claim. Can you tell me exactly what the problem is? 00:02:43,200 Well, we went away at the weekend to see my parents, and when we came back last night and opened the front door, there was water everywhere inside the house, and it's done a lot of damage. 00:02:55,320 Oh dear. Can you tell me exactly what the damage was? 00:02:59,520 Well, we went into the hall first, and when we looked up, we couldn't believe it. The ceiling had actually come down in places. Water was coming through it from above. 00:03:10,500 Was there damage anywhere else? 00:03:12,280 Yes. We went upstairs to the bathroom. There it was the floor that had been affected. Oh, and that wasn't all. When we looked in the bedroom, we found that the water had got in there too. Luckily, the carpet was okay, but it had stained the wall. It's a real mess. 00:03:30,280 Yes, it's amazing the damage water can do. And where had it actually come from in the first place? 00:03:37,060 Well, in the end, we found out the water was leaking from a pipe upstairs in the bathroom. It must have been going on for quite a long time to have caused all that damage. 00:03:48,120 Right. Well, that's all the information I need for the time being. I'm going to arrange for someone to come over and inspect the damage as soon as possible. Uh, let's see. How about this Tuesday? 00:04:02,180 Uh, that'd be best. I'm out later today and Wednesday. 00:04:06,360 Fine. 00:04:07,360 The house is a bit difficult to find because the main door is at the side rather than the front. There's a supermarket just across the street. 00:04:16,600 Okay, thanks. I'll make a note of that. Goodbye then. 00:04:20,560 Goodbye. 00:04:24,480 That is the end of section one. You now have half a minute to check your answers. ## 题目与答案 ### 1. Policy Details: Claim form Policy-holder details 1_____ Policy Details: Claim form Policy-holder details 1_____ **答案**：JXY465773 原文定位：Okay. Do you have your policy records, please;Yes. It's JXY456773 ### 10. (The house is opposite a 10_____) (The house is opposite a 10_____) **答案**：supermarket 原文定位：There's a supermarket just across the street 同义替换：「opposite」↔「across」 ### 2. Name: Tom Proudfoot Address: 98, 2_____ Road, Frampton Name: Tom Proudfoot Address: 98, 2_____ Road, Frampton **答案**：Crown 原文定位：It's 98, Crown Road ### 3. Postcode: 3_____ Postcode: 3_____ **答案**：PG32BK 原文定位：Can you tell me your postcode;Yes, it's PG32BK ### 4. Any previous claims? Yes, for a stolen 4_____ Any previous claims? Yes, for a stolen 4_____ **答案**：bicycle 原文定位：Oh. Oh, yes, that's right. Someone took my son's bicycle even though he'd left it locked up in the garage 同义替换：「stolen」↔「took」 ### 5. The claim was made 5_____ ago The claim was made 5_____ ago **答案**：10 months 原文定位：How long since it happened? Must be ten months now 同义替换：「made」↔「happened」 ### 6. Current claim Water damage to: · the ceiling in the hall · the 6_____ in the bathroom Current claim Water damage to: · the ceiling in the hall · the 6_____ in the bathroom **答案**：floor 原文定位：Yes. We went upstairs to the bathroom. There it was the floor that had been affected ### 7. · a 7_____ in the bedroom · a 7_____ in the bedroom **答案**：wall 原文定位：the carpet was okay, but it had stained the wall ### 8. Cause of damage: · a leaking 8_____ in the bathroom Cause of damage: · a leaking 8_____ in the bathroom **答案**：pipe 原文定位：Well, in the end, we found out the water was leaking from a pipe upstairs in the bathroom ### 9. Arrangements for inspection Day: on 9_____ this week Arrangements for inspection Day: on 9_____ this week **答案**：Tuesday 原文定位：How about this Tuesday;Uh, that'd be best --- 以上内容由鸭圈雅思真题库（www.yaquan.site）提供，收录近期雅思考试真题回忆，支持在线机考模式免费练习。