# Case study on LCP technologies - 科目：雅思听力真题（Part 4） - 考频：高频 - 最近考试：2020.1.11/2014.11.22/2011.12.1 - 题目数：10 - 来源页：https://www.yaquan.site/paper/9cd3490d-6b89-48b1-890f-2a98522aba37（在线机考练习与音频请访问该页面） - 数据更新：2026-10-29 ## 题目原文 00:00:01,540 Section four. 00:00:03,700 You will hear a talk about the practice of company outsourcing. 00:00:08,540 First, you have some time to look at questions thirty-one to forty. 00:00:21,820 Now listen carefully and answer questions thirty-one to forty. 00:01:01,680 Welcome, class, to your very first lecture in this series on business in the modern world, conducted by myself, Dr. Toby Bennett. 00:01:12,120 Today, we will be looking into the practice of company outsourcing using TCP Technologies as a case study. 00:01:20,320 Now, for those of you who are unfamiliar with this practice, I will give you a summative definition. Company outsourcing involves the contracting of various business activities by one company to another. 00:01:35,100 This practice will sometimes occur from a Western company to a party based in a third world country. The rationale being to make significant financial savings on lower international labor rates and to potentially increase quality. 00:01:51,660 Now, our case study for today is TCP Technologies, a party located in India that receives outsourced tasks from Western companies. 00:02:03,340 The manager of TCP Technologies is a man called Manjit Khanna, who has personally developed a series of aims and philosophies by which the company is expected to operate. 00:02:15,840 He claims that the most important of these philosophies is to create a workplace where each individual member has the opportunity to contribute their opinion to the operations of the company. 00:02:28,980 That is to say that he found it important to develop a democratic environment. 00:02:35,600 As a means of ensuring quality from every individual at TCP Technologies, a grading system has been developed that encourages an ethos of hard work and recognizes accomplishment. 00:02:48,760 This grading of individuals is based upon a series of factors such as turnover, hours worked, and efficiency. 00:02:58,300 Every month, Khanna publishes the grades on an internal website where staff can access not only their own grades, but also compare it to others. 00:03:09,520 A spirit of playful competitiveness has developed through this method, which has resulted in increased efficiency and turnover across the company. 00:03:20,220 Khanna also saw it as essential to develop a culturally diverse group of employees as a means of presenting a multifaceted image that would appeal to a host of potential employees from across the globe. 00:03:35,420 This cultural openness has not only increased the quantity of incoming contracted opportunities by seven percent, but has also benefited the company itself significantly. 00:03:48,140 A level of transparency now exists that had not before been apparent. 00:03:53,760 According to questionnaires carried out recently, these newly introduced measures have significantly increased the rate of staff satisfaction, which has subsequently led to an increase of thirty-two percent in the company's income. 00:04:08,920 These figures are truly admirable and serve as a testament to the measures that Khanna has introduced to the workplace at TCP Technologies. 00:04:18,959 In a recent interview published by The Economist, he declared, "The figures speak for themselves. My system works." 00:04:28,420 When asked if he had any advice for companies on methods they could employ to streamline workflow and increase turnover, he replied, "It's simple, really. A company must see itself not as one entity comprised of nameless components, but instead as a living organism composed of cells, each one essential to the functioning of the whole. I suggest that the motto by which your management operates will be employee first." 00:05:05,860 Many benefits have been reaped from the aforementioned changes in management style, such as a significant decrease in staff turnover. This improvement alone has solved many problems that had before stunted the growth of the company. A lot of these improvements came from the realization that the solution does not have to be produced internally, but can come from any other company. The grading system also immeasurably enhanced the dynamics of the company. The fact that this measuring system is solely produced for staff members and inaccessible by management means that it cannot be used as a judging criterion for promotion. 00:05:48,780 It has proven itself a relaxed and informal means of stimulating workflow. 00:05:54,460 When asked about specific features of his managing style, Khanna mentioned that it is important for him to respond personally to any complaints filed by staff members. 00:06:06,960 Having found the existing complaints process slow and ineffective, he introduced a new online system that created a direct line of communication between Khanna and all employees of the company. The complaint form, dubbed by Khanna as a ticket, eradicates the middleman, is easily accessible to all employees online, and has an interface that can be instinctively navigated. 00:06:34,240 Any staff related complaint, such as those relating to air conditioning and food quality, can be submitted directly to Khanna via this online system. 00:06:45,100 Entitlement to vacation is also a popular issue discussed through this forum. The main benefit of using this system is that staff must include their personal details on the ticket before they are able to submit it. In the past, anonymous complaints had been the root of much confusion and caused many wasted work hours. So the new system has put a ban on this form of complaint. 00:07:14,860 That wraps up the lecture for today. Please remember that attendance is mandatory. 00:07:24,420 That is the end of section four. You now have half a minute to check your answers. ## 题目与答案 ### 31. Company Outsourcing Case study - TCP Technologies: ·Manager: Manjeet Khanna ·31 Main target: to create a _____ environment Company Outsourcing Case study - TCP Technologies: ·Manager: Manjeet Khanna ·31 Main target: to create a _____ environment **答案**：democratic 原文定位：He claims that the most important of these philosophies is to create a workplace where each individual member has the opportunity to contribute their opinion to the operations of the company;That is to say that he found it important to develop a democratic environment 同义替换：「Main target」↔「the most important of these philosophies」；「create」↔「develop」 ### 32. Grading for staff: ·32 Every month grades are published on an _____ . Grading for staff: ·32 Every month grades are published on an _____ . **答案**：internal website 原文定位：Every month, Khanna publishes the grades on an internal website where staff can access not only their own grades, but also compare it to others ### 33. ·The cultural openness increased the quantity of incoming contracted opportunities. ·33 The cultural openness improved the level of _____ of the company. ·The cultural openness increased the quantity of incoming contracted opportunities. ·33 The cultural openness improved the level of _____ of the company. **答案**：transparency 原文定位：This cultural openness has not only increased the quantity of incoming contracted opportunities by seven percent, but has also benefited the company itself significantly;A level of transparency now exists that had not before been apparent 同义替换：「improved」↔「benefited」；「of the company」↔「the company itself」 ### 34. ·34 The increased rate of staff satisfaction has led to growth of 32% in the _____ . ·34 The increased rate of staff satisfaction has led to growth of 32% in the _____ . **答案**：income 原文定位：these newly introduced measures have significantly increased the rate of staff satisfaction, which has subsequently led to an increase of thirty-two percent in the company's income 同义替换：「has led to growth of」↔「led to an increase of」 ### 35. Recent interview: ·A company is not one entity comprised of components, but a living organism composed of cells. ·36 Manjeet's motto is _____ . Recent interview: ·A company is not one entity comprised of components, but a living organism composed of cells. ·36 Manjeet's motto is _____ . **答案**：employee first 原文定位：I suggest that the motto by which your management operates will be employee first 同义替换：「Manjeet's motto」↔「the motto by which your management operates」；「is」↔「will be」；「Recent interview」↔「In a recent interview」 ### 36. Benefits of management style: ·The rate of staff turnover has been reduced. ·36 A _____ can be from any other company. Benefits of management style: ·The rate of staff turnover has been reduced. ·36 A _____ can be from any other company. **答案**：solution 原文定位：A lot of these improvements came from the realization that the solution does not have to be produced internally, but can come from any other company 同义替换：「can be from」↔「can come from」 ### 37. ·37 Grades are not used for _____ . ·37 Grades are not used for _____ . **答案**：promotion 原文定位：The fact that this measuring system is solely produced for staff members and inaccessible by management means that it cannot be used as a judging criterion for promotion 同义替换：「Grades」↔「this measuring system」；「are not used for」↔「cannot be used as a judging criterion for」 ### 38. Features of managing style: ·Personally, the manager wrote emails to respond to the complaints. ·38 The complaint form known as a _____ to all employees online. has access Features of managing style: ·Personally, the manager wrote emails to respond to the complaints. ·38 The complaint form known as a _____ to all employees online. has access **答案**：ticket 原文定位：The complaint form, dubbed by Khanna as a ticket, eradicates the middleman, is easily accessible to all employees online ### 39. ·39 The manager can receive any complaints concerning air conditioning, food quality and _____ entitlement. ·39 The manager can receive any complaints concerning air conditioning, food quality and _____ entitlement. **答案**：vacation 原文定位：Any staff related complaint, such as those relating to air conditioning and food quality, can be submitted directly to Khanna via this online system;Entitlement to vacation is also a popular issue discussed through this forum 同义替换：「complaints concerning」↔「relating to」；「and」↔「also」 ### 40. ·40 A _____ on the anonymous complaint was introduced in the new system. ·40 A _____ on the anonymous complaint was introduced in the new system. **答案**：ban 原文定位：So the new system has put a ban on this form of complaint 同义替换：「was introduced」↔「has put」 --- 以上内容由鸭圈雅思真题库（www.yaquan.site）提供，收录近期雅思考试真题回忆，支持在线机考模式免费练习。