# Starting work at Hollies supermarket - 科目：雅思听力真题（Part 2） - 考频：中频 - 题目数：10 - 来源页：https://www.yaquan.site/paper/a976bdc8-38bf-4149-9828-3da4d263132c（在线机考练习与音频请访问该页面） - 数据更新：2026-10-29 ## 题目原文 00:00:00,320 Part two. 00:00:02,040 You will hear an official talking to a group of people who are volunteering to help at a local event, the Beach Races. First, you have some time to look at questions eleven to sixteen. 00:00:25,880 Part two. 00:00:27,720 You will hear a supervisor at Holly's Supermarket talking to a group of new employees. 00:00:35,300 First, you have some time to look at questions eleven to fourteen. 00:01:08,880 Now listen carefully and answer questions eleven to fourteen. 00:01:16,140 Welcome to Holly's Supermarket. I'm sure you'll all enjoy working in our dedicated team here. So what will you be doing? Well, we're open Monday through Sunday, so you'll need to be able to work weekends as well as irregular weekday shifts. These sometimes start at five AM or finish at eleven PM. Your duties will include checking and unpacking lorry deliveries, as well as working on the shop floor, stocking shelves, and so on. But you'll only be required to do manual lifting if the goods are light. 00:01:55,260 When the store is very busy, you'll also have to assess changing priorities. For example, if there's a queue at the tills, you'll jump on a spare one to help. If you notice something's been spilt and the surface is a little bit wet, you'll get a mop to clean it up. No need to check with the manager first. Similarly, if bakery items are selling quickly, you'll help cook some more. And if a customer can't find, say, the apples, you'll instantly leave what you're doing and show them. But you'll still get time off to relax too, of course. 00:02:34,100 We pride ourselves on a positive attitude here. A little small talk shows you're interested in the customers and are providing excellent service, just as long as you don't overdo it and keep another customer waiting. And always smile. It forces you to stay positive, and being generally upbeat makes your whole team happy too. 00:02:57,000 This increases efficiency and gives a good impression to customers. 00:03:01,680 If it's quiet, help someone pack their bags. Customers really appreciate it, especially when they've bought more than they expected to. 00:03:11,880 Staying calm is also a necessity. If a customer's unhappy for any reason, keep cool and call for a supervisor to help defuse the situation if things are getting out of hand. 00:03:24,720 Occasionally, when working tills, you'll find yourself waiting for someone to extract their wallet from the bottom of a cluttered bag while a long queue of annoyed customers builds up. You have to make sure, however hard it might be, that you remain composed. 00:03:43,520 Before you hear the rest of the talk, you have some time to look at questions fifteen to twenty. 00:04:18,740 Now listen and answer questions fifteen to twenty. 00:04:25,500 So now let's look at the plan of the supermarket. Have you all got your plans? Okay, good. We'll start with the staff entrance. Today, you came in through the customer entrance, clearly marked on the bottom of your plan. But in future, you'll enter through the door in the top left-hand corner of the diagram. Please don't confuse this with the emergency exits in the top right-hand corner and bottom left. It's very important that these are kept clear at all times. 00:04:59,600 Regarding the manager's office, some of you may have attended interviews here when it was next to the newspaper and magazine sales area. However, it's recently been moved and is now the circular space marked on the right of your plans. When the manager's not on the shop floor, that's where you'll find her. 00:05:20,680 The storage and unpacking area, you may be asked to help out here, both before and after opening hours. This is represented by the largest of the four rectangles in the top section of the plan. It tends to get very busy there at times, so please be careful on entering and leaving this area. 00:05:41,240 There's a kitchen on site where food and drinks are prepared for customers. It has specialist staff, but some of you may have to fill in occasionally. On the plan, it's shown by the triangular shape to the left of the tinned goods aisle. 00:05:57,440 It's very busy as many customers like to take a break in the cafe and read a newspaper before or after doing their shopping. 00:06:05,900 Cleaning equipment is stored in a cupboard. It's the smaller of the two squares marked near the vegetable and fruit section and can come in very handy. You'd be surprised how often we have to mop up squashed tomatoes or grapes. Finally, you'll be pleased to know there's a separate staff relaxation area. This is at the top of your plan between the frozen goods section and the exit. As well as comfortable chairs, there's also a microwave for heating up snacks and a drinks dispenser. So let's go there now. 00:06:42,800 That is the end of part two. You now have thirty seconds to check your answers to part two. ## 题目与答案 ### 11. 11 The supervisor starts her talk by explaining that employees have to 11 The supervisor starts her talk by explaining that employees have to - be aware of the importance of teamwork. - be flexible in terms of their availability. - be capable of lifting heavy loads. **答案**：be flexible in terms of their availability. 原文定位：We're open Monday through Sunday, so you'll need to be able to work weekends as well as irregular weekday shifts. These sometimes start at five AM or finish at eleven PM 同义替换：「have to」↔「need to be able to」；「flexible in terms of their availability」↔「work weekends as well as irregular weekday shifts」 ### 12. 12 The supervisor says that when the supermarket is very busy, employees must 12 The supervisor says that when the supermarket is very busy, employees must - decide for themselves what needs doing. - postpone their scheduled break. - report minor accidents quickly. **答案**：decide for themselves what needs doing. 原文定位：When the store is very busy, you'll also have to assess changing priorities. For example, if there's a queue at the tills, you'll jump on a spare one to help. If you notice something's been spilt and the surface is a little bit wet, you'll get a mop to clean it up. No need to check with the manager first 同义替换：「must」↔「have to」；「decide for themselves what needs doing」↔「assess changing priorities」 ### 13. 13 The supervisor explains that when employees have a positive attitude, it 13 The supervisor explains that when employees have a positive attitude, it - helps everyone in the supermarket to relax. - encourages customers to spend more. - improves work effectiveness. **答案**：improves work effectiveness. 原文定位：This increases efficiency and gives a good impression to customers 同义替换：「improves work effectiveness」↔「increases efficiency」 ### 14. 14 The supervisor says it is essential to stay calm when a customer 14 The supervisor says it is essential to stay calm when a customer - reports an employee to the manager. - delays other shoppers. - refuses to wait their turn. **答案**：reports an employee to the manager. 原文定位：Occasionally, when working tills, you'll find yourself waiting for someone to extract their wallet from the bottom of a cluttered bag while a long queue of annoyed customers builds up. You have to make sure, however hard it might be, that you remain composed 同义替换：「stay calm」↔「remain composed」；「essential」↔「have to make sure」；「delays」↔「waiting for」 ### 15. Staff entrance Staff entrance - A - B - C - D - E - F **答案**：A 原文定位：We’ll start with the staff entrance. Today, you came in through the customer entrance, clearly marked on the bottom of your plan. But in future, you'll enter through the door in the top left-hand corner of the diagram. Please don't confuse this with the emergency exits in the top right-hand corner and bottom left 同义替换：「Staff entrance」↔「the door for staff」；「」↔「customer entrance」；「」↔「emergency exits」 ### 16. Manager's office Manager's office - A - B - C - D - E - F **答案**：D 原文定位：Regarding the manager's office, some of you may have attended interviews here when it was next to the newspaper and magazine sales area. However, it’s recently been moved and is now the circular space marked on the right of your plans. When the manager’s not on the shop floor, that’s where you’ll find her 同义替换：「」↔「manager's office」；「」↔「circular space」 ### 17. Storage and unpacking Storage and unpacking - A - B - C - D - E - F **答案**：B 原文定位：The storage and unpacking area, you may be asked to help out here, both before and after opening hours. This is represented by the largest of the four rectangles in the top section of the plan. It tends to get very busy there at times, so please be careful on entering and leaving this area 同义替换：「」↔「storage and unpacking area」；「」↔「the largest of the four rectangles」；「」↔「top section of the plan」 ### 18. Kitchen Kitchen - A - B - C - D - E - F **答案**：E 原文定位：There’s a kitchen on site where food and drinks are prepared for customers. It has specialist staff, but some of you may have to fill in occasionally. On the plan, it’s shown by the triangular shape to the left of the tinned goods aisle 同义替换：「」↔「kitchen」；「」↔「triangular shape」；「Kitchen」↔「food and drinks are prepared」 ### 19. Cleaning equipment Cleaning equipment - A - B - C - D - E - F **答案**：G 原文定位：Cleaning equipment is stored in a cupboard. It’s the smaller of the two squares marked near the vegetable and fruit section and can come in very handy. You’d be surprised how often we have to mop up squashed tomatoes or grapes 同义替换：「」↔「Cleaning equipment」；「」↔「cupboard」；「」↔「near the vegetable and fruit section」 ### 20. Staff relaxation area Staff relaxation area - A - B - C - D - E - F **答案**：C 原文定位：Finally, you’ll be pleased to know there’s a separate staff relaxation area. This is at the top of your plan between the frozen goods section and the exit. As well as comfortable chairs, there’s also a microwave for heating up snacks and a drinks dispenser 同义替换：「」↔「staff relaxation area」；「」↔「at the top of your plan」；「」↔「comfortable chairs」 --- 以上内容由鸭圈雅思真题库（www.yaquan.site）提供，收录近期雅思考试真题回忆，支持在线机考模式免费练习。