# Training courses for workers in the hospitality industry - 科目：雅思听力真题（Part 2） - 考频：中频 - 最近考试：2021.9.11 - 题目数：10 - 来源页：https://www.yaquan.site/paper/ab8479b6-7fcc-4cef-a3bb-8239977ddfb6（在线机考练习与音频请访问该页面） - 数据更新：2026-10-29 ## 题目原文 00:00:04,940 Listen carefully and answer questions eleven to fifteen. 00:00:12,140 Morning, everyone. My name is John. I've worked in the hospitality industry for twenty years here and all around the world. I've done it all: washing dishes in cafés, waiting tables, hotel work. I've been better at some of these roles than others, to be honest. But what I've always loved is the incredible variety of workmates I've had over the years. Today, I want to introduce some of the training courses available here at the college. So today's program. This morning, there will be short presentations about different hospitality jobs. Then this afternoon, there'll be workshops where you can explore these ideas in more detail. So your first presentation is on restaurant service. Another session focuses on kitchen assistants who help the cooks in the kitchen. This is a great way to learning cooking skills. There's an amazing number of traditional techniques to learn. You'd be surprised how many top chefs in expensive restaurants started out as a kitchen assistant. But be warned, kitchen assistants arrive at work first and leave last. So think hard about whether you can cope with the commitment. The session about porters, cleaners, and dishwashers is a popular one. These positions are good for students, especially because they require no experience. Dishwashers have to work late into the evening. No surprises there. A porter's role is more important than many people realize because guests' first impression are formed by the staff they meet on arrival. Cleaners will usually be doing shift work, which may or may not suit you depending on your situation. Another popular session looks at the role of the receptionist. This is a key role. You have to deal with every part of the hotel. So having reception work on your CV or resume is often a good way of moving your career forward in the long run. But having said that, they can be challenging, you know. Dealing with people from all around the world, you have to already be good at working under a lot of pressure. You can't work out how to do it on the job. For any of these jobs, you'll usually have an interview, so there's also a session on interview skills. Now, frankly, for the less skilled roles, the interview will be pretty quick. But for some of the jobs I've mentioned, the interview is just as important as it is in other types of employment. Basically, the key to coming across well is the same today as it was when I started twenty years ago. And the good thing is it's not too difficult to develop these skills with a little training and rehearsal. 00:03:18,720 Now listen and answer questions sixteen to twenty. 00:03:25,680 Okay. Then this afternoon we'll have the workshops. They'll be held in various classrooms around the college. So if you have a look at your college plan, I'll tell you where they're going to be. Now, at the moment, we're in the hall. You'll see it at the bottom of your plan. So if you want to go to the workshop on restaurant service, go out of the hall and turn right. Walk along to the office, and it's the classroom immediately next door to that. For kitchen hands, when you come out of the hall, you'll see the square in front of you. Cross to the other side of the square, and you'll see a block of two classrooms. You want the one on the left. Now, porters, cleaners, and dishwashers, you want to find a block of classes on the northern side of the college. There's a long block of classrooms, and you want the one at the eastern end. For the receptionist workshop, turn right out of the hall and go past the office. Then head up north between the two sets of classrooms. You'll come to the first end room on your left, and it's the classroom directly opposite that. For those of you who are wanting to brush up on your interview skills, there's an interview skills workshop. You see that on the western side of the square, there's a single large classroom. That's in there. Okay. Now let's move on to look at ## 题目与答案 ### 11. 11 What has the speaker enjoyed most about working in hospitality? 11 What has the speaker enjoyed most about working in hospitality? - the range of jobs available - the range of countries he has visited - the range of people he has worked with **答案**：the range of people he has worked with 原文定位：But what I've always loved is the incredible variety of workmates I've had over the years 同义替换：「enjoyed most」↔「always loved」；「the range of people he has worked with」↔「variety of workmates」 ### 12. 12 What point does the speaker make about kitchen assistants? 12 What point does the speaker make about kitchen assistants? - the long hours will not suit everyone - their work is sometimes quite boring - the pay is not particularly good **答案**：the long hours will not suit everyone 原文定位：But be warned, kitchen assistants arrive at work first and leave last. So think hard about whether you can cope with the commitment ### 13. 13 According to the speaker, which job is sometimes undervalued? 13 According to the speaker, which job is sometimes undervalued? - to learn foreign languages - to manage successfully situations - to get a better job eventually **答案**：to learn foreign languages 原文定位：A porter's role is more important than many people realize because guests' first impression are formed by the staff they meet on arrival 同义替换：「undervalued」↔「more important than many people realize」 ### 14. 14 Experience in reception may help employees 14 Experience in reception may help employees - to learn foreign languages - to manage successfully situations - to get a better job eventually **答案**：to get a better job eventually 原文定位：So having reception work on your CV or resume is often a good way of moving your career forward in the long run 同义替换：「get a better job eventually」↔「moving your career forward」 ### 15. 15 The speakers says that interview skills 15 The speakers says that interview skills - are particularly important in hospitality - easy to learn if you have some practice - are understood better now than in the past **答案**：easy to learn if you have some practice 原文定位：And the good thing is it's not too difficult to develop these skills with a little training and rehearsal 同义替换：「easy to learn」↔「not too difficult to develop these skills」；「if you have some practice」↔「with a little training and rehearsal」 ### 16. Restaurant Service Restaurant Service - A - B - C - D - E - F **答案**：J 原文定位：If you want to go to the workshop on restaurant service, go out of the hall and turn right. Walk along to the office, and it's the classroom immediately next door to that 同义替换：「」↔「restaurant service」；「」↔「office」；「」↔「hall」 ### 17. Kitchen hands Kitchen hands - A - B - C - D - E - F **答案**：C 原文定位：For kitchen hands, when you come out of the hall, you'll see the square in front of you. Cross to the other side of the square, and you'll see a block of two classrooms. You want the one on the left 同义替换：「」↔「kitchen hands」；「」↔「square」 ### 18. Porters, cleaners, Dishwashers Porters, cleaners, Dishwashers - A - B - C - D - E - F **答案**：B 原文定位：Now, porters, cleaners, and dishwashers, you want to find a block of classes on the northern side of the college. There's a long block of classrooms, and you want the one at the eastern end 同义替换：「」↔「porters, cleaners, and dishwashers」；「」↔「block」 ### 19. Receptionists Receptionists - A - B - C - D - E - F **答案**：E 原文定位：For the receptionist workshop, turn right out of the hall and go past the office. Then head up north between the two sets of classrooms. You'll come to the first end room on your left, and it's the classroom directly opposite that 同义替换：「」↔「receptionist」；「」↔「hall」；「」↔「office」 ### 20. Interview Skills Interview Skills - A - B - C - D - E - F **答案**：F 原文定位：For those of you who are wanting to brush up on your interview skills, there's an interview skills workshop. You see that on the western side of the square, there's a single large classroom. That's in there 同义替换：「」↔「interview skills」；「」↔「square」 --- 以上内容由鸭圈雅思真题库（www.yaquan.site）提供，收录近期雅思考试真题回忆，支持在线机考模式免费练习。