# Hotel work experience - 科目：雅思听力真题（Part 3） - 考频：中频 - 最近考试：2019.10.26/2014.1.25 - 题目数：10 - 来源页：https://www.yaquan.site/paper/b4dcb0f6-2603-4bf5-9ea8-9b27da3cb0fb（在线机考练习与音频请访问该页面） - 数据更新：2026-10-29 ## 题目原文 00:00:00,080 Now turn to section three on page five. 00:00:08,840 Section three. 00:00:10,800 You will hear two students called Mona and Tom discussing Mona's recent work experience in a hotel. 00:00:19,800 First, you have some time to look at questions twenty-one to twenty-six on page five. 00:00:38,840 Now listen carefully and answer questions twenty-one to twenty-six. 00:01:04,840 Hi, Tom. I'm exhausted. I've just finished my work experience week at the hotel in the center of town. 00:01:12,420 Oh, how did it go? Did you do a lot? 00:01:15,160 Yeah. It was a very good program actually, because they let me work in all the different departments. 00:01:21,280 Oh, brilliant. So tell me all about it. 00:01:25,100 Well, first of all, they put me on reception for a morning, and I thought, "Oh, I know what this is all about. It'll just be handing out keys and stuff." How wrong I was. In fact, they handle loads of different things there, special requests, contractors coming in, and so on. 00:01:45,880 What did you do in the afternoon? 00:01:47,940 Well, in the afternoon and evening, in fact, I was in the hotel restaurant. There were loads of staff there, so it wasn't too exhausting, but the manager really wanted everything done absolutely precisely, really focused on the guest. You weren't allowed to make any mistakes. I thought it was a bit over the top, actually. Not very enjoyable to work in. 00:02:13,240 But they've got a really nice coffee bar at that hotel. Did you get a chance to work in that? 00:02:18,140 Yes, the next morning. You're right, it is nice. 00:02:21,580 But I bet it gets really busy. 00:02:23,760 It wasn't too bad, actually. But there's a lot of running around, so I was worn out afterwards. And then I had to go to work in the shop. It's interesting to see how shops fit into the overall hotel culture. 00:02:37,900 I never know who goes in those hotel shops, but they must be worth it. I suppose they're owned separately from the hotel, though. 00:02:45,240 Think so. Anyway, there were loads of staff working there, but we still couldn't keep up with the flow of customers because nobody knew where anything was or what they were supposed to be doing. I was quite relieved when it was over. 00:03:00,760 Then the next day, I went to see what the personal services department did. Fascinating. 00:03:07,060 Yes. They seem to mop up everything else, don't they? And you must have to be a certain sort of person because to handle the request and some of the people that make them, you have to keep calm and polite, and be quite imaginative to find a way around them and resolve them. 00:03:23,220 Absolutely. I couldn't do it. It was beyond me. So I just sat and watched and listened. 00:03:30,460 Didn't you have to go with the domestic staff and do cleaning at all? 00:03:33,940 Oh, yes, my last day. I was dreading it. I just thought cleaning all those rooms would be so repetitive and tedious. Actually, the girls that do it are really lively and good fun. But by the end of the morning, my ears were ringing. The row of the vacuum cleaners, trolleys going up and down, and the girls shouting at each other. I was amazed the guests didn't complain. 00:04:04,340 Before you hear the rest of the discussion, you have some time to look at questions twenty-seven to thirty on page six. 00:04:20,440 Now listen and answer questions twenty-seven to thirty. 00:04:40,240 So what's your assessment overall? 00:04:43,040 Um, well, mixed. I mean, my dissertation is on a different topic, and I'm not planning to go into the hotel industry, but I see it as something that we have to do to understand certain aspects of this module that we're on. 00:04:58,540 Yes. I'd like to do something like that, actually. I think I'll have a word with the tutor to see if he can fix me up with something similar. 00:05:06,700 The thing is, that'll take a while. I think sometimes people call the hotel directly and see if the manager will take them on. Though, actually, he gets loads of requests, so that might not work. 00:05:20,460 You might be better to do it directly through the careers office if you've got time to pop down there. 00:05:25,960 Yes. I might try my tutor first, though. 00:05:30,140 Well, I've got to go now. I've got to prepare this presentation on my work experience for next week. 00:05:36,280 Yeah, I guess that's part of the deal that you have to report back. 00:05:40,170 My tutor doesn't get everyone to do a presentation, so I don't think so. Apparently, he thought my last one was good, so I'm more or less doing a demonstration for the class. Some of them have had very little practice in presenting. By the way, what are you going to do for your assignment this term? 00:05:59,540 Oh, difficult. I've got that video I did of hotel work, so I think I'll use a bit of that to look at the way that business hotels are developing as conference centers. I really wanted to do something on those big five-star resort hotels, but I haven't got the time. 00:06:17,380 Oh, well, good luck. 00:06:22,580 That is the end of section three. You now have half a minute to check your answers. ## 题目与答案 ### 21. reception reception - the routine nature of the work - how badly organised it was - the amount of patience needed - the shortage of staff - the range of tasks covered - how noisy it was **答案**：the range of tasks covered 原文定位：Well, first of all, they put me on reception for a morning, and I thought, "Oh, I know what this is all about. It'll just be handing out keys and stuff." How wrong I was. In fact, they handle loads of different things there, special requests, contractors coming in, and so on 同义替换：「the range of tasks covered」↔「loads of different things」 ### 22. restaurant restaurant - the routine nature of the work - how badly organised it was - the amount of patience needed - the shortage of staff - the range of tasks covered - how noisy it was **答案**：how strict it was 原文定位：the manager really wanted everything done absolutely precisely, really focused on the guest. You weren't allowed to make any mistakes. I thought it was a bit over the top, actually ### 23. coffee bar coffee bar - the routine nature of the work - how badly organised it was - the amount of patience needed - the shortage of staff - the range of tasks covered - how noisy it was **答案**：how tiring it was 原文定位：But there's a lot of running around, so I was worn out afterwards 同义替换：「tiring」↔「worn out」 ### 24. shop shop - the routine nature of the work - how badly organised it was - the amount of patience needed - the shortage of staff - the range of tasks covered - how noisy it was **答案**：how badly organised it was 原文定位：Anyway, there were loads of staff working there, but we still couldn't keep up with the flow of customers because nobody knew where anything was or what they were supposed to be doing ### 25. personal services personal services - the routine nature of the work - how badly organised it was - the amount of patience needed - the shortage of staff - the range of tasks covered - how noisy it was **答案**：the amount of patience needed 原文定位：to handle the request and some of the people that make them, you have to keep calm and polite, and be quite imaginative to find a way around them and resolve them. Absolutely. I couldn't do it. It was beyond me ### 26. cleaning cleaning - the routine nature of the work - how badly organised it was - the amount of patience needed - the shortage of staff - the range of tasks covered - how noisy it was **答案**：how noisy it was 原文定位：But by the end of the morning, my ears were ringing. The row of the vacuum cleaners, trolleys going up and down, and the girls shouting at each other. I was amazed the guests didn't complain ### 27. 27 Overall Mona thinks the work experience will help her with 27 Overall Mona thinks the work experience will help her with - her future career prospects - her dissertation - her current studies **答案**：her current studies 原文定位：Um, well, mixed. I mean, my dissertation is on a different topic, and I'm not planning to go into the hotel industry, but I see it as something that we have to do to understand certain aspects of this module that we're on ### 28. 28 What does Mona recommend Tom to do? 28 What does Mona recommend Tom to do? - visit the university careers department - speak to his tutor about finding a job - call the hotel manager to ask for work **答案**：visit the university careers department 原文定位：You might be better to do it directly through the careers office if you've got time to pop down there 同义替换：「department」↔「office」 ### 29. 29 Why does Mona`s tutor want her to give a presentation? 29 Why does Mona`s tutor want her to give a presentation? - to report her work experience to other students - to give her practice in presentation skills - to show other students how to do a presentation **答案**：to give her practice in presentation skills 原文定位：My tutor doesn't get everyone to do a presentation, so I don't think so. Apparently, he thought my last one was good, so I'm more or less doing a demonstration for the class. Some of them have had very little practice in presenting ### 30. 30 Tom's assignment this term will be on 30 Tom's assignment this term will be on - the rise of resort hotels - an approach taken by business hotels - using videos for hotel employee training **答案**：an approach taken by business hotels 原文定位：I've got that video I did of hotel work, so I think I'll use a bit of that to look at the way that business hotels are developing as conference centers. I really wanted to do something on those big five-star resort hotels, but I haven't got the time 同义替换：「approach」↔「way」 --- 以上内容由鸭圈雅思真题库（www.yaquan.site）提供，收录近期雅思考试真题回忆，支持在线机考模式免费练习。