# Complaint to the airport - 科目：雅思听力真题（Part 1） - 考频：中频 - 最近考试：2021.4.17/2010.4.15 - 题目数：10 - 来源页：https://www.yaquan.site/paper/bc45dc9c-00d4-457f-ad97-d6c70d8e0917（在线机考练习与音频请访问该页面） - 数据更新：2026-10-29 ## 题目原文 00:00:00,400 Section one. 00:00:02,420 You will hear a man phoning to complain about a flight. 00:00:06,960 First, you have some time to look at questions one to three. 00:00:21,760 You will see that there is an example that has been done for you. 00:00:41,120 On this occasion only, the conversation relating to this will be played first. 00:00:49,840 Hello, you have reached the complaints department. How can I help you? 00:00:54,210 Yes. Hello there. I am phoning to make a complaint regarding a flight that I took with you recently. 00:00:59,960 Okay. There are some details I will need to take from you first. May I have your name, please? 00:01:05,940 Jack Dawson. That's D-A-W-S-O-N. 00:01:14,280 The name of the man is Jack Dawson, so Dawson has been written in the space. 00:01:21,980 Now we shall begin. 00:01:24,600 You should answer the questions as you listen because you will not hear the recording a second time. 00:01:31,780 Listen carefully and answer questions one to three. 00:01:38,160 Hello, you have reached the complaints department. How can I help you? 00:01:42,560 Yes. Hello there. I am phoning to make a complaint regarding a flight that I took with you recently. 00:01:48,280 Okay. There are some details I will need to take from you first. May I have your name, please? 00:01:54,260 Jack Dawson. That's D-A-W-S-O-N. 00:01:59,660 And your address? 00:02:01,480 It's 33 Hillcrest Road. That's H-I-L-L-C-R-E-S-T. 00:02:10,240 33 Hillcrest Road. Is that in Exeter? 00:02:14,380 Yes. 00:02:15,380 And what is the postcode of the residence? 00:02:18,620 It's AL698GQ. 00:02:23,240 Thank you. Do you have a telephone number? 00:02:26,300 Yes. The number at my office is 754688. 00:02:31,960 That's good. And may I just take a home phone number for you in case of emergencies? 00:02:37,740 No problem. It's seven nine eight six six two. 00:02:42,580 Are they both local numbers? 00:02:44,380 Yes. 00:02:47,940 Before you hear the rest of the conversation, you have some time to look at questions four to ten. 00:03:14,280 Now listen and answer questions four to ten. 00:03:21,000 Okay, great. Thank you for your patience. Now, what is the nature of your complaint? 00:03:27,300 I'm phoning to complain about a flight I took recently. I always take certain measures to ensure that I will be comfortable. For example, I always pay the additional cost for extra legroom, and I always arrive punctually for the flight to make sure that I'm seated beneath an air conditioner. Unfortunately, I was disappointed to find that the air conditioning on the plane was broken, so I spent the entire flight in discomfort as it was too hot and the air was stuffy. 00:03:59,200 I see. I do apologize for this fault with the air conditioning. Now, while I have you on the phone, would you mind answering a short questionnaire regarding your recent flight? 00:04:10,800 Sure. 00:04:11,760 Okay, let's get started. What did you think of the food that was served to you during the flight? 00:04:17,899 I thought that it was inexpensive and quite delicious. However, I was still very hungry afterwards as it was a very small portion and more of a snack. Providing a snack for lunch is not reasonable. 00:04:31,980 Okay. I have noted that down. What was your opinion of the quality of service that you received from our staff on board? 00:04:40,360 The staff was very helpful, but each time I pressed the button to request service, it took a long time for a staff member to arrive. I found this frustrating as there just weren't enough staff on board the flight to be able to serve all the customers. 00:04:56,240 Okay, that's great. Thank you very much for answering those questions. Are there any other parts of your travel experience that you would like to comment on? 00:05:05,140 Yep. The process of moving through security was very quick and helped to make my travel experience stress-free. 00:05:12,680 Okay. Do you have any extra comments on the services you received during the flight? 00:05:17,900 Yes. I thought that the seats were very uncomfortable and looked very old. They were also in need of repair as the recline feature on my chair was broken, so I could not go to sleep for the whole flight. Luckily, the entertainment facilities were very good, so I was able to distract myself by watching movies. 00:05:38,300 Thank you so much for taking the time to answer all of my questions. We would like to offer you some gifts as a goodwill gesture with a twenty percent discount on the cost of your hotel stay. We also appreciate that international calls to your home country can be expensive, and we are sure that you would like to keep your family updated on your travels. So please accept a phone card which has a credit of twenty pounds. 00:06:05,480 Oh, that's really great. Thank you so much for the gifts. 00:06:09,180 No problem. We look forward to having you travel with us again soon. Have a fantastic vacation. 00:06:15,340 Thanks. Bye. 00:06:19,520 That is the end of section one. 00:06:22,580 You now have half a minute to check your answers. ## 题目与答案 ### 1. Example Answer Name: Jack Dawson Address: 1_____ Road, Exeter Example Answer Name: Jack Dawson Address: 1_____ Road, Exeter **答案**：33 Hillcrest 原文定位：It's 33 Hillcrest Road. That's H-I-L-L-C-R-E-S-T ### 10. The flight company also offers the man a 10_____ worth £20. The flight company also offers the man a 10_____ worth £20. **答案**：phone card 原文定位：Please accept a phone card which has a credit of twenty pounds 同义替换：「offers」↔「accept」 ### 2. Postcode: 2_____ Postcode: 2_____ **答案**：AL698GQ 原文定位：And what is the postcode of the residence;It's AL698GQ ### 3. Telephone: work: 3_____ home: 798662 Telephone: work: 3_____ home: 798662 **答案**：754688 原文定位：The number at my office is 754688 ### 4. 4 What aspect of the flight does the man complain about? 4 What aspect of the flight does the man complain about? - punctuality - legroom - temperature **答案**：temperature 原文定位：The air conditioning on the plane was broken, so I spent the entire flight in discomfort as it was too hot and the air was stuffy ### 5. 5 What does the man think about the food served during the flight? 5 What does the man think about the food served during the flight? - It is not enough to eat - It is expensive - It has a bad taste **答案**：It is not enough to eat 原文定位：I thought that it was inexpensive and quite delicious. However, I was still very hungry afterwards as it was a very small portion and more of a snack. Providing a snack for lunch is not reasonable 同义替换：「not enough to eat」↔「still hungry」 ### 6. 6 What does the man think of the service of the staff? 6 What does the man think of the service of the staff? - satisfied - long wait - bad attitude **答案**：long wait 原文定位：Each time I pressed the button to request service, it took a long time for a staff member to arrive 同义替换：「long wait」↔「took a long time for a staff member to arrive」 ### 7. The man felt satisfied with 7_____ because it was quick. The man felt satisfied with 7_____ because it was quick. **答案**：security 原文定位：The process of moving through security was very quick and helped to make my travel experience stress-free 同义替换：「process」↔「moving through」 ### 8. During the flight, 8_____ facilities helped him distract from other poor quality of the service. During the flight, 8_____ facilities helped him distract from other poor quality of the service. **答案**：entertainment 原文定位：Luckily, the entertainment facilities were very good, so I was able to distract myself ### 9. As a gift, a 20% discount on the 9_____ fees will be offered. As a gift, a 20% discount on the 9_____ fees will be offered. **答案**：hotel 原文定位：We would like to offer you some gifts as a goodwill gesture with a twenty percent discount on the cost of your hotel stay 同义替换：「fees」↔「cost」 --- 以上内容由鸭圈雅思真题库（www.yaquan.site）提供，收录近期雅思考试真题回忆，支持在线机考模式免费练习。