# Work placement - 科目：雅思听力真题（Part 2） - 考频：中频 - 题目数：10 - 来源页：https://www.yaquan.site/paper/df4f8480-f922-4d84-a048-9309853dd314（在线机考练习与音频请访问该页面） - 数据更新：2026-10-29 ## 题目原文 00:00:00,440 Now listen carefully and answer questions eleven to fourteen. 00:00:06,140 Good morning. I'm Alistair. I'm here for a six-month work placement. 00:00:11,580 Right. Hello, Alistair. I'm Jane Stewart, the office manager. You'll be reporting to me during your time with the company. Now, as you know, we manufacture engines for industrial products, and this office provides the backup administration, record keeping, salary, office supplies, like buying paper and ink for the printers and so on. 00:00:35,340 I see. 00:00:36,620 Let me tell you about some of the tasks we do in this section and which ones you'll be involved in. 00:00:42,880 Okay. 00:00:44,140 Every morning, the post is delivered to reception, where it's sorted according to departments. The receptionist will phone you when it's ready, and you'll need to go down to pick up the mail for this office, open it, and give every letter to the relevant person. It will need to be done later this morning, as the post hasn't been collected yet. You'll also need to answer the phone, of course. That will mostly be internal calls and calls from suppliers. When customers phone, they normally want to speak with the sales department, and if they are phoning with any trouble, I'll speak to them. If you happen to answer a call from a customer, you should transfer them. 00:01:26,640 Right. 00:01:27,600 However, I'd love for you to get to know about how we develop relationships with our customers. So once you've settled in, perhaps the day after tomorrow, I'll forward an email for you to read through when you answer them. That'll show you that we take customer service very seriously. 00:01:47,120 Okay. 00:01:48,460 Now, something I'd like you to get on with straight away is to start inputting information about customers into our database. The person who generally does that, Jonathan, has been off sick for a few weeks, and we've got behind with it. We need to take contact details and any changes in the people we deal with in our customer's company and make sure we've got information about what they manufacture, their sales, et cetera. 00:02:17,460 Right. 00:02:18,080 Listen and answer questions fifteen to twenty. One thing you'll need to do is help me buy office supplies. The first thing, of course, is to decide if we really need them. You don't want to spend money unnecessarily. And if you aren't sure, you'll need to check with me as your line manager. You can ask me directly or by email, but you'll have to get my permission in writing before you can place any order. Then send it to the finance section with a brief summary of what you want to buy. At the same time, request a purchase number from them. This is essential, and we need to have it on the invoice that the supplier sends out. You don't need authorization from finance, but you can only use one of our approved suppliers. You should always try them. If you want to buy from a company that isn't on the list, you must ask finance for advice. Are you with me? 00:03:18,280 Yes, just about. 00:03:20,320 Good. First off, you'll need to fill in an order form which is available on the Internet. Make sure you put in your own name and contact details. Some people forget to do it, so goods arrive and nobody knows who they're for. So fill your form electronically, both to the supplier and finance. All our approved suppliers will accept e-forms. You may be asked to purchase orders for valuable or fragile goods. And for these items, make sure that you and the supplier have signed a contract covering responsibility in the event that the goods are damaged. And for anything that needs installation by the supplier, you must agree a schedule with them. Finally, when the goods arrive, check that you've been sent exactly what you ordered and that nothing has been damaged in transit. If you're satisfied, sign the delivery note, take a photocopy for yourself, and send the original to finance. 00:04:22,100 Right. 00:04:23,460 We need to order some stationery and printer cartridges now, so let's go through the procedure together. That is the end of section two. ## 题目与答案 ### 11. collecting incoming post collecting incoming post - he should start doing it today - he should start doing it in the next few days - it is not his responsibility **答案**：he should start doing it today 原文定位：The receptionist will phone you when it's ready, and you'll need to go down to pick up the mail for this office, open it, and give every letter to the relevant person. It will need to be done later this morning, as the post hasn't been collected yet 同义替换：「collecting incoming post」↔「pick up the mail」；「start doing it today」↔「done later this morning」 ### 12. dealing with customers on the phone dealing with customers on the phone - he should start doing it today - he should start doing it in the next few days - it is not his responsibility **答案**：it is not his responsibility 原文定位：When customers phone, they normally want to speak with the sales department, and if they are phoning with any trouble, I'll speak to them. If you happen to answer a call from a customer, you should transfer them ### 13. reading emails from customers reading emails from customers - he should start doing it today - he should start doing it in the next few days - it is not his responsibility **答案**：he should start doing it in the next few days 原文定位：So once you've settled in, perhaps the day after tomorrow, I'll forward an email for you to read through when you answer them 同义替换：「in the next few days」↔「the day after tomorrow」 ### 14. updating the customer database updating the customer database - he should start doing it today - he should start doing it in the next few days - it is not his responsibility **答案**：he should start doing it today 原文定位：Now, something I'd like you to get on with straight away is to start inputting information about customers into our database 同义替换：「updating」↔「inputting informatio」；「start doing it today」↔「get on with straight away」 ### 15. Procedures of buying office supplies Get written 15_____ from the manager Procedures of buying office supplies Get written 15_____ from the manager - approved supplier list - authorization - contract - delivery notes - hard copy - invoice **答案**：authorization 原文定位：but you'll have to get my permission in writing before you can place any order 同义替换：「authorization」↔「permission in writing」 ### 16. ↓ Send to finance section and ask for 16_____ ↓ Send to finance section and ask for 16_____ - approved supplier list - authorization - contract - delivery notes - hard copy - invoice **答案**：purchase number 原文定位：Then send it to the finance section with a brief summary of what you want to buy. At the same time, request a purchase number from them ### 17. ↓ check 17_____ ↓ check 17_____ - approved supplier list - authorization - contract - delivery notes - hard copy - invoice **答案**：approved supplier list 原文定位：You don't need authorization from finance, but you can only use one of our approved suppliers. You should always try them. If you want to buy from a company that isn't on the list, you must ask finance for advice ### 18. ↓ complete the online 18_____ ↓ complete the online 18_____ - approved supplier list - authorization - contract - delivery notes - hard copy - invoice **答案**：order form 原文定位：First off, you'll need to fill in an order form which is available on the Internet ### 19. ↓ For valuable goods, must have a 19_____ with the suppliers ↓ For valuable goods, must have a 19_____ with the suppliers - approved supplier list - authorization - contract - delivery notes - hard copy - invoice **答案**：contract 原文定位：And for these items, make sure that you and the supplier have signed a contract covering responsibility in the event that the goods are damaged ### 20. ↓ When goods arrived, sign on the 20_____ and send the original copy to the finance ↓ When goods arrived, sign on the 20_____ and send the original copy to the finance - approved supplier list - authorization - contract - delivery notes - hard copy - invoice **答案**：delivery notes 原文定位：If you're satisfied, sign the delivery note, take a photocopy for yourself, and send the original to finance --- 以上内容由鸭圈雅思真题库（www.yaquan.site）提供，收录近期雅思考试真题回忆，支持在线机考模式免费练习。