# Kingswell washing machine warranty - 科目：雅思听力真题（Part 1） - 考频：中频 - 最近考试：2020.9.20/2018.4.26/2014.4.12/2010.8.5 - 题目数：10 - 来源页：https://www.yaquan.site/paper/ed53d1da-7bb0-40ab-8612-f1416ae9678a（在线机考练习与音频请访问该页面） - 数据更新：2026-10-29 ## 题目原文 00:00:01,440 Good morning. This is the customer service department of Kingswell Washing Machine. Roger speaking. How may I help you? 00:00:07,360 Good morning. I'm calling about the washing machine I bought from the mall several months ago. There's something wrong with it at the moment. So what do I have to do? 00:00:15,600 Okay. First, I need to get a few details about this. Could you give me your name, please? 00:00:19,980 Yes, it's Judy Smith. 00:00:21,900 Okay. I need one more thing. There's a reference number. It should be in the top right-hand corner of the warranty card we gave you. 00:00:28,740 Let me have a look. Oh, here it is. It's CWX576884. 00:00:36,860 Thanks. Well, I need to make sure if your washing machine is still within the warranty period. So when did you buy it? 00:00:43,440 Oh, sure. I remember I bought it last summer, so it was about 9 months ago. And the card here says this washing machine has a two-year warranty, so it's definitely within the period. 00:00:55,740 Of course it is, madam. All right, then. I need your address. 00:00:59,560 My old address or my current one? 00:01:02,080 Your current one, as we will send in someone to fix the washing machine for you. 00:01:06,120 It's a 120 Middle Street, Oxford. 00:01:09,700 And the postcode? 00:01:10,880 It's GO194KE. 00:01:18,140 Now, I need to know the exact problem of the washing machine. Could you describe it in detail? 00:01:23,000 Actually, the washing machine did work very well until last weekend. I put some clothes into it, and it worked normally at first. Then I just got down to doing some gardening. But after about thirty minutes, when I came back to the house, I found it was leaking. The water had soaked the entire floor. 00:01:40,160 I'm sorry to hear that, madam. So did you do anything to make the leaking stop? 00:01:44,440 At that moment, the washing machine was totally out of control, and the alarm on it also started to sound. I thought there was not much point in pressing any button on the machine, so I just switched off the machine straight away. Then it stopped leaking at once. Thank goodness. 00:01:58,800 Well, I think that was the only thing you could do. 00:02:01,080 Oh, then I found my floor was nearly a disaster. As it is made of wood rather than marble, it could not be soaked in water for a long time. So what I did in the next two hours was wiping up the water on the floor. 00:02:13,500 Right. 00:02:14,420 Later, I tried the washing machine once more, but the problem still existed. 00:02:18,620 Well, I've taken down all the related information. Later, we'll send a client engineer to your house to fix it. 00:02:24,820 Okay. Could you arrange the repair work as soon as possible, as I'm too busy at work to do the laundry by hand? How about this Saturday? 00:02:32,800 Um, I have to check the schedule of the repairman. Oh, sorry, madam. Saturday has been occupied. The earliest day we can arrange for you is next Tuesday. Is that okay with you? 00:02:44,120 Fine. I can take a leave from work that day. Anyway, thanks. Oh, my house is easy to find. It's near the Central Market, just across from the post office. 00:02:54,280 All right. And the last thing, could you tell me your phone number, please? 00:02:58,420 Sure. It's three eight six four double seven five seven. 00:03:03,660 Okay, I've got it. The repairman will contact you before he comes. 00:03:06,960 Okay. Thank you very much. 00:03:08,600 You're welcome. Bye. 00:03:10,020 Bye. ## 题目与答案 ### 1. Policy details Name: Judie Smith Reference number: 1_____ Policy details Name: Judie Smith Reference number: 1_____ **答案**：CWX576884 原文定位：There's a reference number. It should be in the top right-hand corner of the warranty card we gave you;Let me have a look. Oh, here it is. It's CWX576884 ### 10. The woman`s house is opposite the 10_____ . The woman`s house is opposite the 10_____ . **答案**：post office 原文定位：It's near the Central Market, just across from the post office ### 2. Time of purchase 2_____ ago Time of purchase 2_____ ago **答案**：9 months 原文定位：Oh, sure. I remember I bought it last summer, so it was about 9 months ago ### 3. Current address: 120, 3_____, Oxford Current address: 120, 3_____, Oxford **答案**：Middle Street 原文定位：It's a 120 Middle Street, Oxford ### 4. Postcode: 4_____ Postcode: 4_____ **答案**：GO194KE 原文定位：And the postcode;It's GO194KE ### 5. Problems The floor was wet because of the 5_____ . Problems The floor was wet because of the 5_____ . **答案**：leaking 原文定位：I found it was leaking. The water had soaked the entire floor ### 6. The washing machine was out of control and the woman 6_____ immediately. The washing machine was out of control and the woman 6_____ immediately. **答案**：switched off 原文定位：the washing machine was totally out of control;so I just switched off the machine straight away ### 7. The floor is made of 7_____ . The floor is made of 7_____ . **答案**：wood 原文定位：As it is made of wood rather than marble ### 8. Arrangement for the repair work -ask a 8_____ to repair the washing machine Arrangement for the repair work -ask a 8_____ to repair the washing machine **答案**：client engineer 原文定位：Later, we'll send a client engineer to your house to fix it 同义替换：「repair」↔「fix」 ### 9. The repairman is a available 9_____ . The repairman is a available 9_____ . **答案**：next Tuesday 原文定位：The earliest day we can arrange for you is next Tuesday 同义替换：「available」↔「arrange」 --- 以上内容由鸭圈雅思真题库（www.yaquan.site）提供，收录近期雅思考试真题回忆，支持在线机考模式免费练习。