Crisis Communication

00:00:00,560Section four. 00:00:02,560You will hear part of a lecture to business management students about what managers should do when their organization faces a crisis. 00:00:13,420First, you have some time to look at questions thirty-one to forty on page seven. 00:01:09,260Now listen carefully and answer questions thirty-one to forty. 00:01:16,860Today, I want to talk about how organizations can respond to a crisis, which happens when a serious problem occurs suddenly and must be dealt with ...