Scotland hospitality industry

题目与答案

1. Which TWO kinds of people are the scholarships intended for?
   • people working as temporary staff
   • people with management experience
   • people straight from college
   • people with at least three years’ experience
   • people with or without qualifications

   答案：people with at least three years’ experience,people with or without qualifications

   原文定位：The only stipulation is that you need to have worked for three years in hospitality, not necessarily for the same organization;So there are no minimum qualifications required, and you’re just as likely to be offered a scholarship if you work for a large fancy hotel in Edinburgh or a small family hotel in the Highlands

   同义替换：「with or without qualifications」↔「no minimum qualifications required」

2. Which TWO things does Marie say about the hospitality industry in Scotland?
   • It mainly attracts UK tourists.
   • It pays high wages.
   • It is very important for the Scottish economy.
   • It is highly regarded by visitors.
   • It is attracting a lot of investment.

   答案：It is very important for the Scottish economy.,It is highly regarded by visitors.

   原文定位：Something like ten percent of people in Scotland depend on the Scottish hospitality industry for their income, so it's vital that it continues to attract large numbers of visitors each year;The scholarships are a way of maintaining Scotland's reputation as a quality destination so that visitors to Scotland continue to have a very positive experience

   同义替换：「vital」↔「very important」

3. 15 Why did Marie start working at the Rock Hotel?
   • It was the only job available.
   • She needed a job with flexible working hours.
   • She wanted a job working with people.

   答案：She needed a job with flexible working hours.

   原文定位：At the time, I was looking for work that fitted in with a young family, and I was lucky to get the perfect job for me, where I could take time off during the school holidays

   同义替换：「flexible working hours」↔「take time off during the school holidays」

4. 16 What did the scholarship application process involve?
   • giving a presentation
   • writing a report about the Rock Hotel
   • researching the role of hotel manager

   答案：writing a report about the Rock Hotel

   原文定位：I was worried I'd have to give a presentation in front of loads of people, but you just have to produce a report on your current place of employment saying how you think you could make a difference there

   同义替换：「writing」↔「produce」，「the Rock Hotel」↔「your current place of employment」，「application process involve」↔「have to」

5. 17 What does Marie say about the other winners she met?
   • They were not as old as she expected.
   • They were doing a variety of jobs in the hotel sector.
   • Most of them had applied for scholarships before.

   答案：They were doing a variety of jobs in the hotel sector.

   原文定位：They were mostly working in different sorts of hotels, although a few were working at tourist attractions, and one was involved in the Edinburgh Festival

6. 18 Marie says that at the Florida Beach Hotel, every member of staff
   • takes part in annual customer service training sessions.
   • is responsible for providing an efficient service.
   • is expected to interact with visitors.

   答案：is expected to interact with visitors.

   原文定位：Here, the emphasis is on customer service, making sure that staff are trained to give customers a really personal service, checking that guests are enjoying their stay, so they're encouraged to chat with them, even if their job is just clearing tables

   同义替换：「every member of staff」↔「even if their job is just clearing tables」，「is expected to interact with visitors」↔「they're encouraged to chat with them」

7. 19 What did Marie find out about people's attitude to visiting Scotland?
   • Most people would be interested in visiting it.
   • People knew a surprising amount about it.
   • People only wanted to see a limited number of places.

   答案：People only wanted to see a limited number of places.

   原文定位：Although everyone I spoke to knew a bit about Scotland, the majority had never considered a holiday there. And of the people who were thinking of visiting Scotland, they were really only interested in visiting Edinburgh and St. Andrews

   同义替换：「wanted to see」↔「interested in」，「attitude」↔「thinking of」

8. 20 What improvement has Marie introduced at the Rock Hotel?
   • getting better feedback from customers
   • providing more information for customers
   • making contact with more customers

   答案：getting better feedback from customers

   原文定位：the first thing I did was to redraft our customer survey form to get guests' detailed opinions. This used to be given to customers at the end of their stay when they're in a rush to leave. So I decided it would be better to email them to customers at home, so they have more time to complete them

   同义替换：「improvement」↔「redraft」，「getting better feedback from customers」↔「get guests' detailed opinions」