The British Library

00:00:02,820Now listen carefully and answer questions thirty-one to forty. 00:00:09,880We're thinking today, then, about the impact of the rapid technological changes on society and public services. In this lecture, I want to consider the impact these changes are having on modern library services. What are the needs and expectations of customers using such a range of information services these days? 00:00:34,240For this lecture, I'm going to use the British Library in London as a model. In order...