Training courses for workers in the hospitality industry

00:00:04,940Listen carefully and answer questions eleven to fifteen. 00:00:12,140Morning, everyone. My name is John. I've worked in the hospitality industry for twenty years here and all around the world. I've done it all: washing dishes in cafés, waiting tables, hotel work. I've been better at some of these roles than others, to be honest. But what I've always loved is the incredible variety of workmates I've had over the years. Today, I want to introduce some of the training courses available ...